Platform Management & Adoption Analyst

Hitachi Digital Services, LLC; Lisboa; Hybrid; EUR 42,000 - 68,000; Full time

Job summary

Hitachi Digital Services, LLC in Lisbon, Portugal is seeking a Platform Management Support Analyst to oversee operational support for a key third-party platform. You will manage user access, onboarding, training, and adoption activities across multiple business units, and contribute to reporting, governance, and vendor-related processes.

The role requires 3–5 years in IT Service Management or Application Support, with Monday.com experience preferred.

Qualifications

• Must have strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Analytical and problem-solving skills.

Responsibilities

• Provide operational support for the platform and manage access provisioning.
• Handle onboarding, training sessions and user support for business units.
• Develop leadership and executive reports, dashboards, and KPI tracking.
• Support vendor governance, contracts, and invoice reconciliation.

Skills

Stakeholder management

Communication

Analytical thinking

Education

Bachelor's or Master's in Business Administration or IT Engineering

Job description

Hitachi Digital Services, LLC in Lisbon, Portugal is seeking a Platform Management Support Analyst to oversee operational support for a key third-party platform. You will manage user access, onboarding, training, and adoption activities across multiple business units, and contribute to reporting, governance, and vendor-related processes.

The role requires 3–5 years in IT Service Management or Application Support, with Monday.com experience preferred.