Platform Management Support Analyst

Hitachi Digital Services, LLC; Viseu; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Global team collaboration

Descripción de la vacante

Hitachi Digital Services, LLC is seeking a Platform Management Support Analyst in Portugal to join our IT Services team. You will provide operational support and reporting for a key 3rd party platform, reporting to the Service Manager in Portugal.

Responsibilities include user access provisioning, onboarding coordination, first-line business unit support, and KPI dashboards. You will work with international teams and ensure compliance and security.

Formación

• 3–5 years of experience in IT Service Management, IT support and L1/L2 help desk roles.
• Experience identifying process improvements and supporting enterprise adoption.
• Experience supporting large user populations across multiple business units.

Responsabilidades

• Operational Support: user access provisioning and onboarding coordination.
• Stakeholder Engagement & Business Unit Support: first-line support and intake management.
• Reporting, Documentation & Knowledge Management: KPI dashboards and audits.
• Compliance, Security & Vendor Governance - Support: contract and renewal governance, billing reconciliation.

Conocimientos

IT Service Management

L1/L2 Help Desk

Stakeholder management

Communication skills

Problem solving

Educación

Bachelor's in Business Administration

Bachelor's in IT Engineering

Descripción del empleo

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Full-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm

Experience

• 3-5 years of experience in IT Service Management, Application Support, L1 / L2 Help Desk Support
• Experience in identifying process improvement opportunities, driving platform optimization initiatives and supporting enterprise-wide adoption programs.
• Experience supporting large user populations across multiple Business Units, including Onboarding, Training, User Support and Adoption activities.

Role Overview

Reporting to the Service Manager based in Portugal, the Platform Management Support Analyst will be responsible for selected operational support and reporting activities within a key 3rd party platform supported by our Client.

Key Responsibilities

• 1. Operational Support
  - User access provisioning and deprovisioning Access request processing and role management.
  • License procurement and onboarding coordination.
• 2. Stakeholder Engagement & Business Unit Support
  • First-line support for business units.
  • Intake management and request tracking.
  • User onboarding and training sessions.
• 3. Reporting, Documentation & Knowledge Management
  • Executive and leadership reporting.
  • Platform usage dashboards and KPI tracking.
  • Compliance reporting and audit support.
• 4. Compliance, Security & Vendor Governance - Support
  • Contract and renewal governance.
  • Invoice validation and billing reconciliation.
  • Risk management and audit readiness activities.

Required Skills & Competencies

Must Have

• Strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Analytical and problem-solving skills.

Preferred

• Experience within Vendor Management, Procurement, Operations support, Manages Services or related functions.
• Experience working with international teams and clients.

Personal Attributes

• Results-oriented and proactive.
• High level of accountability and ownership.
• Collaborative team player with excellent interpersonal skills.

Education

• Bachelor's or Master's degree in Business Administration
• Bachelor's or Master's degree in IT Eng.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.