Platform Architect, ServiceNow APP Engine (Hybrid)

Capgemini; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health and Life insurance

Referral program with bonuses

Career Acceleration Programs

Job summary

A global consulting firm based in Lisbon is seeking an experienced Platform Architect to lead the implementation of ServiceNow ITSM modules. The successful candidate will collaborate with cross-functional teams to optimize service delivery processes and ensure best practices. Applicants must have a minimum of 4 years of experience with ServiceNow ITSM and be fluent in both Portuguese and English. This role offers a flexible and dynamic work environment, competitive compensation, and a range of employee benefits.

Qualifications

• Minimum 4 years experience managing ServiceNow ITSM modules.
• Strong analytical skills to optimize ITSM processes and workflows.
• Hands-on experience with workflows and client scripts.

Responsibilities

• Lead implementation of ServiceNow ITSM modules for clients.
• Analyze service delivery processes and identify improvement opportunities.
• Collaborate with cross-functional teams throughout the project lifecycle.

Skills

ServiceNow ITSM modules configuration

ITIL best practices

Process mapping

Fluent in Portuguese

Fluent in English

Education

ITIL 4 Practitioner – Change Enablement certification

ServiceNow ITSM certification

Job description

A global consulting firm based in Lisbon is seeking an experienced Platform Architect to lead the implementation of ServiceNow ITSM modules. The successful candidate will collaborate with cross-functional teams to optimize service delivery processes and ensure best practices. Applicants must have a minimum of 4 years of experience with ServiceNow ITSM and be fluent in both Portuguese and English. This role offers a flexible and dynamic work environment, competitive compensation, and a range of employee benefits.