Platform Architect (APP Engine) ServiceNow

Capgemini; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life insurance

Referral program with bonuses

Career Acceleration Programs

Resumo da oferta

A global consulting firm based in Lisbon is seeking an experienced Platform Architect to lead the implementation of ServiceNow ITSM modules. The successful candidate will collaborate with cross-functional teams to optimize service delivery processes and ensure best practices. Applicants must have a minimum of 4 years of experience with ServiceNow ITSM and be fluent in both Portuguese and English. This role offers a flexible and dynamic work environment, competitive compensation, and a range of employee benefits.

Qualificações

• Minimum 4 years experience managing ServiceNow ITSM modules.
• Strong analytical skills to optimize ITSM processes and workflows.
• Hands-on experience with workflows and client scripts.
• Hands-on experience configuring workflows, rules and scripts.
• Experience in process mapping and continuous improvement.
• Fluent Portuguese and English (verbal and written).
• Nice to have ITIL 4 Practitioner and ServiceNow ITSM cert.

Responsabilidades

• Lead implementation of ServiceNow ITSM modules for clients.
• Analyze service delivery processes and identify improvement opportunities.
• Collaborate with cross-functional teams throughout the project lifecycle.
• Configure the platform using workflows, business rules and client scripts.
• Work with developers, architects and process owners throughout the project lifecycle.
• Stay current with platform updates, ITIL evolutions and ITSM trends to improve quality.
• Participate in Scrum/Kanban ceremonies and promote continuous delivery.

Conhecimentos

ServiceNow ITSM modules configuration

ITIL best practices

Process mapping

Fluent in Portuguese

Fluent in English

ITIL

Workflow configuration

Business analysis

Portuguese fluency

English fluency

Process mapping

Formação académica

ITIL 4 Practitioner – Change Enablement certification

ServiceNow ITSM certification

Ferramentas

ServiceNow

App Engine

Low-code development

Descrição da oferta de emprego

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Lisboa# Platform Architect (APP Engine) ServiceNow## Platform Architect (APP Engine) ServiceNowChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## YOUR ROLEIn this role, you should expect to:* Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients;* Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions;* Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices;* Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements;* Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle;* Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality;* Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery;* Benefit from a dynamic and supportive environment that encourages professional growth and career development.## YOUR PROFILE* Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment;* Deep understanding of ITIL best practices and their practical application within ServiceNow to enhance IT service delivery;* Strong analytical skills to assess and optimize processes and workflows across ITSM domains;* Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications;* Hands-on experience configuring workflows, business rules, and client scripts to extend and tailor ITSM functionality;* Experience in process mapping, gap analysis, and continuous improvement of IT service operations;* Fluent in Portuguese and English (both verbal and written); additional languages are a plus;* Structured, organized, and detail-oriented in your approach to work.Nice to Have:* ITIL 4 Practitioner – Change Enablement certification;* ServiceNow ITSM certification;* Familiarity with App Engine implementation approaches and low-code/no-code development within the Now Platform.* At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;* We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);* We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback; Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.* Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.Experience levelExperienced ProfessionalsLocationLisboa