Payment Solutions Support Specialist (French)

Business Intelligence Sales Consultants; Amadora; Presencial; EUR 8800 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Relocation package

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon, Portugal is seeking a customer support representative to assist French-speaking customers by phone, email, and chat. You will guide users on payment transactions, security measures, and account management, and you will troubleshoot issues while maintaining detailed records of each interaction.

Applicants should be fluent in French (C1+) with strong communication skills and have English proficiency (B2+) for internal communication.

Qualificações

• Fluent French required with strong communication skills.
• English proficiency for internal communication is needed.
• High school diploma required.

Responsabilidades

• Assist French-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Conhecimentos

French (C1+)

English (B2+)

Technical troubleshooting

Customer-centric mindset

Formação académica

High school diploma

Descrição da oferta de emprego

Location: Lisbon, Portugal

Training Start Date: 10/09

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What Youll Do

• Assist French-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalates complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

What We Offer

Compensation & Benefits

• Base Salary: €930/month (paid 14 times per year).
• Meal Allowance: €7.63 per working day (net).
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility

• 24/7 Rotational Shifts (including nights & weekends).
• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What Were Looking For

• Fluent French Speaker (C1+) with strong communication skills. English Proficiency (B2+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.
• High school diploma

Hiring Process

• Application Review
• Language Assessment
• Interviews with the Client

Relocation Package

• Apartment Room with rent for 12 months

Documents Accepted

• EU ID
• Residence card
• Manifestação de Interesse
• Visas (under consultation)