French Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private lodging in company apartment

NIF and bank account assistance

Administrative support for social-hood

Resumo da oferta

Ignite in Lisbon, Portugal is seeking an entry-level Customer Support Specialist to assist commercial clients with online payment solutions. You will break down complex financial workflows into actionable guidance and work within a global, energetic team.

The role requires fluent French (written and spoken, C1) and English (minimum B2), full-time hours with a 24/7 rotational schedule, and comprehensive training is provided. Relocation support is offered for lodging and local paperwork.

Qualificações

• Fluent French (written and spoken) with C1 level.
• Willing to work 24/7 rotational shifts.
• Strong digital skills and software troubleshooting.
• Excellent communication and teamwork.

Responsabilidades

• Provide top-tier client engagement via live chat, phone and email for digital payment systems.
• Troubleshoot platform glitches, failed transactions, and account access issues.
• Explain complex financial concepts clearly in French to business partners.
• Coordinate with technical departments to resolve high-level service requests.
• Maintain accurate logs and support tickets in French and English.

Descrição da oferta de emprego

• Location: Lisbon, Portugal
• Hours: Full-time (40 hours/week) with a flexible 24/7 rotational shift schedule
• Experience: Entry-level; no prior industry experience required (comprehensive training provided)

Overview

Kickstart your professional journey within Lisbon's fast-growing FinTech sector. In this role, you will assist commercial clients using online payment solutions, breaking down complicated financial workflows into clear, actionable advice. This position is a perfect fit for adaptable problem solvers ready to join a energetic, global team.

Primary Duties

• Client Engagement: Provide top-tier assistance to business clients through live chat, phone, and email regarding digital payment systems.
• Issue Resolution: Troubleshoot platform glitches, failed transactions, and account access issues.
• Clear Communication: Explain complex technical and financial concepts in clear, effortless French to business partners.
• Internal Collaboration: Coordinate with specialized technical departments to escape and resolve high-level service requests.
• Record Keeping: Maintain precise interaction logs and support tickets in both French and English.

Qualifications

• Language Capabilities: Fluent or C1-level command of French (written and spoken); minimum B2 English proficiency for system navigation, onboarding, and team collaboration.
• Schedule Flexibility: Full availability to work round-the-clock rotational shifts across a 24/7 calendar.
• Technical Aptitude: Strong digital skills paired with a natural talent for software troubleshooting.
• Key Attributes: Client-centric mindset, strong communication habits, and a collaborative approach to solving problems.

Salary & Compensation

• Base Pay: €930 monthly base, structured across 14 annual payments (inclusive of mandatory holiday pay).
• Reliability Bonus: €100 monthly incentive tied to attendance and punctuality.
• Meal Allowance: €7.63 tax-free daily meal stipend for every day worked.
• Shift Premiums: Additional statutory pay for night and weekend shifts per Portuguese labor laws.
• Insurance Coverage: Comprehensive medical and life insurance plans from day one.
• Career Growth: Transparent promotion pathways alongside continuous performance coaching.

Relocation Support

• Corporate Lodging: Dedicated private room inside a fully furnished, shared company apartment upon arrival.
• Administrative Assistance: Hands-on support with local paperwork, including securing your NIF, opening a Portuguese bank account, and registering for social security.