Ordering Service Specialist

Airbus SE; Lisboa; Híbrido; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Global career opportunities

Hybrid work model

Modern office

Team culture

Work-life balance

Descripción de la vacante

Airbus Portugal SA is seeking an Ordering Service Specialist to onboard our GBS. The role involves processing customer orders for aircraft parts, tools, and services, verifying details, and coordinating with logistics to meet delivery requirements.

The ideal candidate has experience in customer service or order processing within aerospace or manufacturing, strong data accuracy, and excellent communication skills in English. This is a hybrid role with opportunities across Airbus operations.

Formación

• Experience in customer service, order processing, or supply chain.
• Aerospace or manufacturing experience preferred.
• Attention to detail and accuracy in data entry.
• Excellent written and verbal communication.
• Fluency in English; other languages a plus.
• Experience with order management systems and CRM.

Responsabilidades

• Process incoming customer orders for aircraft parts, tools, and services.
• Verify order details against internal systems and specs.
• Communicate status and delays to customers.
• Coordinate with logistics, supply chain, and production.
• Maintain ordering systems and data integrity.
• Prepare invoices, shipping labels, and customs forms.
• Support continuous improvement in ordering service processes.
• Adhere to company policies and regulations.

Conocimientos

Customer service

Order processing

Supply chain

Attention to detail

Communication skills

English fluency

Herramientas

Order management systems

CRM software

Microsoft Excel

Descripción del empleo

Job Description: We are now looking for a Ordering Service Specialist to onboard our GBS.

Responsibilities

• Process incoming customer orders for aircraft parts, tools, and services, ensuring accuracy and adherence to established procedures.
• Verify order details, including part numbers, quantities, pricing, and delivery requirements, against internal systems and customer specifications.
• Communicate proactively with customers regarding order status, potential delays, and alternative solutions.
• Coordinate with internal departments such as logistics, supply chain, and production to track order fulfillment and resolve any discrepancies.
• Utilize and maintain various ordering systems and databases, ensuring data integrity and up-to-date information.
• Address customer inquiries and resolve issues related to orders, shipments, and billing in a professional and timely manner.
• Prepare and generate necessary documentation for orders, including invoices, shipping labels, and customs forms.
• Contribute to continuous improvement initiatives within the ordering service process.
• Adhere to all company policies, procedures, and relevant industry regulations.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Requirements

• Proven experience in a customer service, order processing, or supply chain role, preferably within an aerospace or manufacturing environment.
• Strong attention to detail and accuracy in data entry and verification.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse internal and external stakeholders.
• Proficiency in using order management systems, CRM software, and Microsoft Office Suite (especially Excel).
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Problem-solving skills with a proactive approach to issue resolution.
• Fluency in English is required; proficiency in other languages (e.g., French, German, Spanish) is a plus.
• Previous experience in logistics, supply chain management, or a related field is preferred.

Benefits

• The chance to work in a multicultural environment.
• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer and career opportunities across the globe.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office, well connected to public transportation.
• A motivated and fun crew to build and shape the GBS together.
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

Company Information

Company: Airbus Portugal SA

Employment Type: Permanent

Experience Level: Professional

Job Family: Supplier Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.