Health & Safety Administrative Support

5325 Airbus Portugal SA; Lisboa; Ibrido; EUR 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Modern office well connected to public

Global opportunities within Airbus

Onboarding and training experience

Descrizione del lavoro

Airbus Portugal SA is seeking HR support to join Airbus in our GBS. The role focuses on ticketing system management, user guidance, and escalation handling within a hybrid environment.

The ideal candidate has up to 2 years of experience, fluent English, and business-level Spanish or French/German. Strong customer orientation and teamwork are essential for success in our dynamic setting.

Competenze

• Fluent English; business-level Spanish and French or German are a plus.
• Up to 2 years of experience.
• Experience with ticketing systems is a plus.
• Strong customer orientation and teamwork mindset.
• Able to navigate a complex industrial environment and support escalation.

Mansioni

• Support the central Ticketing system repository.
• Manage help desk software or ticket system and maintain it up-to-date.
• Perform basic remote functional troubleshooting to identify root causes.
• Stay up-to-date with product updates and explain high-level features.
• Research questions using FAQs/manuals and direct users to guides.
• Escalate topics to second-level support when needed.
• Navigate a complex industrial environment and focus on priorities.
• Follow up with suppliers for ticket resolution/escalation.
• Manage technical meetings with business stakeholders.
• Support training of business stakeholders.

Conoscenze

Customer orientation

Team player

Change management

Problem solving

Strumenti

Ticketing system

Descrizione del lavoro

Job Description:

We are looking for HR support to join Airbus in our GBS.

Responsibilities – your mission

• Support the central Ticketing system repository.
• Manage help desk software or ticket system and maintain it up-to-date.
• Perform basic remote functional Troubleshooting to identify easy Root Cause analysis.
• Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version.
• Research questions on available resources (FAQ manual).
• Direct the customers to right available user guide/support when relevant.
• Delegate any others topics to the second level support.
• Navigate into a complex and challenging industrial Environment.
• Focus on priority & escalation when necessary.
• Follow up with the supplier for ticketing resolution/escalation.
• Manage technical meeting with business stakeholders.
• Support training of business stakeholders.

Requirements – our ideal candidate will have

• Basics on one EHS domain (Environment, Health & Safety) regulations and compliance will be a plus.
• Fluent level of English and Business level of Spanish and French or German languages would be nice to have.
• Up to 2 years of experience.
• Strong and ideally proven customer orientation mindset.
• Strong team player with the ability to support and accompany change.
• Capacity to improve, understand the big picture and end vision.
• Previous experience in ticketing system platform would be nice to have.

Benefits – what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Portugal SA Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly.

Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services.

In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services.

Airbus is also a European leader in defence and security and one of the world's leading space businesses.

In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.