Order Support Specialist with Polish Language

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly meal allowance

Relocation assistance

Resumo da oferta

A leading recruitment agency is seeking an Order Support Specialist for the Polish market in Lisbon. This hybrid role involves resolving order issues, liaising with partners and maintaining high customer satisfaction. Ideal candidates are fluent in Polish, possess strong problem-solving skills, and enjoy working independently in a dynamic environment.

Qualificações

• Residence permit for Portugal or EU citizenship.
• Strong proactive problem-solving skills.
• Experience in a back-office environment.
• Proactive problem-solving focused on customer satisfaction.
• Autonomy to work independently.
• Back-office experience with customer focus.
• Excellent verbal and written communication.
• KPI-oriented with team collaboration.
• Familiarity with SAP is advantageous, training can be provided.
• Willingness to work overtime occasionally.
• Team player and collaborative attitude.

Responsabilidades

• Handle escalations and complex order issues.
• Work closely with partners for seamless resolutions.
• Manage the lifecycle of web purchases and RMAs.
• Conduct thorough investigations impacting customer and partner relations.
• Manage the lifecycle of web purchases, including RMAs and changes.

Conhecimentos

Flawless communication in Polish (C2)

Proficiency in English (B2)

Attention to Detail

Problem-Solving

Customer Satisfaction focus

Collaboration

Ferramentas

SAP

Descrição da oferta de emprego

Order Support Specialist with Polish Language

Overview

Become an Order Support Specialist for the most well-known consumer electronics brand!

Are you passionate about delivering exceptional customer service and resolving complex issues with precision? We are seeking a dedicated Order Support Specialist for Polish Market to join our client's Retail Back-Office Team. In this role, you will be instrumental in handling escalations from customer-facing colleagues, ensuring swift and effective resolution of issues related to the fulfillment of online orders. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is perfect for you!

The work mode is hybrid for this project, with onsite component in Lisbon (Portugal).

Key Responsibilities

• Customer Issue Resolution: Handle escalations and complex issues from order induction to delivery, ensuring timely and effective solutions.
• Liaison and Communication: Work closely with partners to resolve issues, removing the customer from the loop for a seamless experience. Communicate resolutions and updates via phone and email.
• Record-Keeping: Perform detailed tasks in SAP, adhering to protocols with utmost accuracy.
• Investigation and Decision-Making: Conduct thorough investigations that impact customer and partner relations, always aiming for quick customer satisfaction.
• Process Management: Manage the entire lifecycle of web purchases, from handling changes to completing RMAs.

Required Experience

• Language Proficiency: Flawless written and oral communication skills in Polish (C2) and proficiency in English (B2).
• Residence permit for Portugal or a EU member state citizenship.
• Attention to Detail: demonstrated ability to work with high accuracy, understanding the importance of small details.
• Problem-Solving: Strong proactive problem-solving skills, focused on delivering customer-centric solutions.
• Autonomy: Proven ability to work independently and make decisions with minimal supervision.
• Customer Satisfaction: Experience in a back-office environment with a strong focus on customer satisfaction.
• Communication Skills: Excellent verbal and written communication skills.
• KPI Focused: Interest in self and team performance metrics, with a positive attitude towards achieving goals.
• Technical Knowledge: Familiarity with SAP is advantageous, but training can be provided.
• Flexibility: Willingness to work overtime occasionally, as this role is directly related to order volume.
• Team Player: Thrive in a collaborative environment where teamwork and camaraderie are valued.

Benefits

• Monthly meal allowance paid in separate card
• Relocation assistance, including housing assistance, for candidates relocating for this opportunity (from abroad or from a distance over 100 km away from Lisbon)