Polish Customer Support in Lisbon | 1000 Euros Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist in Lisbon to support international customers via phone, email, and chat. You will address inquiries about products, orders, and services while delivering clear, practical solutions and maintaining high satisfaction.

This role requires Polish (C1/C2) and English (B2) proficiency and an eligibility to work in the EU or Portuguese residency. You will join a dynamic, fast-paced team, engage with cross-functional colleagues, and contribute to

Qualificações

• Fluent in Polish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with questions related to products, services, orders, accounts, payments, deliveries, and general requests.
• Understand customer needs and provide clear, accurate, and practical solutions.
• Escalate complex, urgent, or sensitive cases to the appropriate department when necessary.
• Accurately document customer interactions, requests, actions taken, and resolutions in internal systems.
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.

Conhecimentos

Polish (C1/C2)

English (B2)

Descrição da oferta de emprego

Build Your Career as a Customer Service Specialist – International Project!

Join a dynamic and customer-focused team where communication, problem-solving, and customer satisfaction are at the heart of every interaction. If you enjoy helping people, finding solutions, and providing professional support, this is a great opportunity to develop your customer service skills while working in an international and fast-paced environment.

Role Overview:

As a Customer Specialist, you will be responsible for assisting customers with a variety of questions, requests, and concerns. Through phone, email, live chat, and other support channels, you’ll provide accurate information, understand customer needs, resolve issues, and ensure every interaction is handled efficiently and professionally.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with questions related to products, services, orders, accounts, payments, deliveries, and general requests.
• Understand customer needs and provide clear, accurate, and practical solutions.
• Guide customers through different processes, platforms, and services while ensuring information is easy to understand.
• Handle customer concerns and complaints professionally, maintaining a positive and solution-oriented approach.
• Provide accurate information about products, services, policies, procedures, and available solutions.
• Accurately document customer interactions, requests, actions taken, and resolutions in internal systems.
• Follow established company procedures, service guidelines, and quality standards.
• Escalate complex, urgent, or sensitive cases to the appropriate department when necessary.
• Collaborate with internal teams to ensure customer requests and issues are resolved efficiently and within the required timeframe
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with company products, services, policies, procedures, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent inPolish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment