Operations Technician 24x7

Claranet Portugal; Lisboa; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Claranet Portugal in Lisbon is seeking an Operations Technician 24x7 to integrate our internal team. You will manage incidents and service requests, coordinate escalations, and ensure first-line resolution for infrastructure, networks, and applications.

You will work with monitoring tools and configure switches/routers while maintaining documentation. The role is 100% on-site with a 24x7 shift schedule, requiring a degree in Networking/IT or equivalent and strong teamwork and communication

Formación

• Degree or technical qualification in Networking, Telecommunications, Information Technology, or a related field.
• Previous experience in similar roles (preferred).
• Knowledge of networking protocols (TCP/IP, VLANs, Routing and Switching).
• Knowledge of network equipment and solutions.
• Strong analytical and problem-solving skills.
• Team-oriented mindset and strong sense of responsibility.

Responsabilidades

• Experience working with ITSM tools: Creation and management of Incidents and Service Requests; escalation coordination.
• Ensure first-line resolution of incidents related to infrastructure, networks, applications, and security.
• Escalate to second- and third-line support per KB procedures.
• Experience with monitoring across multiple platforms and tools; monitoring and orchestration knowledge.
• Configuration of switches, routers, and telecommunications equipment.
• Technical support for internal teams and customers; maintain network records.

Conocimientos

Analytical thinking

Problem solving

Team collaboration

Strong communication

Customer orientation

Educación

Degree in Networking/IT

Herramientas

Networking equipment knowledge

Networking protocols TCP/IP/VLANs

ITIL

CCNA

Descripción del empleo

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Operations Technician 24x7 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Experience working with ITSM tools:
• Creation and management of Incidents (INC) and Service Requests (RQ);Escalation management, including experience and the ability to coordinate multiple stakeholders throughout escalation processes;
• Ensuring first-line resolution of incidents related to infrastructure, networks, applications, and security, or escalating to second- and third-line support teams in accordance with Knowledge Base (KB) procedures.
• Experience with monitoring across multiple platforms and tools (Infrastructure, Network & Application Operating Center);
• Knowledge of Monitoring and Orchestration software;
• Diagnosis and resolution of connectivity incidents;
• Infrastructure monitoring and preventive maintenance;
• Configuration of switches, routers, and telecommunications equipment;
• Technical support for internal teams and customers;
• Technical documentation and maintenance of network records.
• 100% On-site (24x7 Shift Schedule).

You must have:

• Degree or technical qualification in Networking, Telecommunications, Information Technology, or a related field;
• Previous experience in similar roles (preferred);
• Knowledge of networking protocols (TCP/IP, VLANs, Routing, and Switching);
• Knowledge of network equipment and solutions:
• Strong analytical and problem-solving skills;
• Team-oriented mindset and strong sense of responsibility.
• Provide your feedback on BizChat;
• Translate the next section tooAdd bullet points for clarity.

We value:

• ITIL (Information Technology Infrastructure Library) certification – Optional / Considered an asset;
• Technical certifications such as CCNA, Nokia NRS, or equivalent;
• Knowledge of network security principles and technologies;
• Experience in corporate environments and/or telecommunications operators;
• Strong communication skills and ability to work independently.