NOC 24x7

Claranet limited; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Zohorecruit in Lisbon is seeking a NOC 24x7 analyst to join our internal team. You will manage core operations, monitor infrastructure, and ensure service continuity across shifts.

You will log and classify incidents in ServiceNow, escalate where needed, and work with automation and runbooks to improve reliability. English fluency and willingness to work 24x7 rotating shifts are essential.

This role offers exposure to modern monitoring platforms and a collaborative environment.

Qualifications

• Must troubleshoot Windows and Linux systems across the estate.
• Familiarity with IT monitoring and event correlation workflows.
• Ability to read/run basic scripts in PowerShell or Bash.
• Experience with ITSM ticketing tools (ServiceNow) and incident workflows.
• Commitment to 24x7 on-call and rotating shift schedules.
• Strong written and spoken English; clear documentation.

Responsibilities

• Handle 24x7 core operations and monitor infrastructure events continuously.
• Log, classify, and prioritize incidents in ServiceNow according to SLA.
• Escalate to 2nd level teams when required with complete information.
• Execute runbooks and scripts to remediate issues within change control.
• Maintain and update KB articles and runbooks for automation.
• Work in rotating shifts and contribute to continuous improvement.

Skills

Windows and Linux troubleshooting

Network troubleshooting

PowerShell/Bash scripting

Monitoring tools knowledge

ServiceNow familiarity

24x7 availability

English proficiency

Structured, process-oriented

Education

12th grade or university attendance

Tools

Zabbix

PRTG

Nagios

ServiceNow

Job description

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.

Right now, we arelooking for a NOC 24x7to integrate our internalteam, based inLisbon.

Your responsibilitiesinclude:

• Core L1Operations (24x7)
  
• Monitorinfrastructure events and alerts 24x7 (Zabbix and correlated alerts from theevent-correlation platform), ensuring continuity across shifts;
  
• Detect,log, classify, prioritise and diagnose incidents in ServiceNow, handlingtickets by priority and SLA;
  
• Resolveincidents using knowledge base articles and the ServiceNow KB suggestions (KB +ML matching);
  
• Managethird-party ticketing systems and keep third-party tickets reflected inServiceNow;
  
• Escalate to2nd level / CTs according to the defined ticket flow, with complete andstructured information;
  
• Validatecontracted supported services and scope before acting (including assets managedby the client);
  

Automation& Self-Healing Operations

• Superviseself-healing / auto-remediation executions (e.g. disk space, backup failures,monitoring agent unavailable, host unreachable or restarted), validating theoutcome and closing or escalating when remediation fails;
  
• Executeapproved runbooks and remediation scripts (PowerShell / Bash) through the monitoring and remote-management tools, following change and security rules;
  
• Handleexceptions not covered by automation and document the manual steps taken, sothey can be converted into new runbooks and automations;
  
• Validateand correct the automatic classification of emails and alerts, giving feedbackto improve rules and models;
  
• Identifyrecurring incidents and automation candidates, and support Problem Managementwith data and evidence;
  
• Create andmaintain KB articles and runbooks in a standardised, automation-ready format;
  
• Contributeto operational reporting (auto-resolved vs. manual incidents, failedremediations, noisy alerts);
  
• Work in24x7 rotating shifts.
  

You must have:

• 12th grade(minimum) or university attendance;
  
• WindowsServer and Linux troubleshooting skills;
  
• Networktroubleshooting knowledge (e.g. Cisco, HP, WatchGuard, VPN; TCP/IP, DNS, DHCPfundamentals);
  
• Basicscripting in PowerShell and/or Bash — able to read, understand and safelyexecute scripts and adapt simple ones;Familiarity with monitoring tools (e.g.Zabbix, PRTG, Nagios) and ITSM ticketing tools (ideally ServiceNow);
  
• Structured,process-oriented approach: follows runbooks rigorously and documents actionsclearly;
  
• Availabilityfor 24x7 rotating shifts;
  
• Provenproficiency in English, both spoken and written.
  

We value:

• Basicknowledge of Python and/or Ansible;
  
• Understandingof REST APIs, JSON and webhooks;
  
• Exposure toevent correlation / AIOps concepts or to ServiceNow Event Management / FlowDesigner;
  
• Zabbix,Microsoft Azure or AWS fundamentals certifications;
  
• Curiosityabout automation and a continuous-improvement mindset;
  
• Dynamism,initiative and a high sense of responsibility;
  
• Problem-solvingand analytical skills;
  
• Goodcommunication, team spirit and interpersonal skills;
  
• Results-oriented,with stress management and emotional control.