Operations Technician 24x7

Claranet limited; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Claranet Limited in Lisbon is seeking an Operations Technician (24x7) to join our internal team on-site. You will handle ITSM processes, incidents, service requests, and escalation coordination for infrastructure, networks, applications and security.

The role requires hands-on monitoring across platforms, knowledge of networking, switches and routers, and strong problem-solving abilities. You will work 100% on-site with a 24x7 shift schedule and collaborate with multiple stakeholders.

Qualifications

• Degree or technical qualification in Networking, Telecommunications, Information Technology, or a related field.
• Previous experience in similar roles (preferred).
• Knowledge of networking protocols (TCP/IP, VLANs, Routing, and Switching).
• Knowledge of network equipment and solutions.
• Strong analytical and problem-solving skills.
• Team-oriented mindset and strong sense of responsibility.
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Responsibilities

• Experience working with ITSM tools.
• Creation and management of Incidents (INC) and Service Requests (RQ); Escalation management, including experience and the ability to coordinate multiple stakeholders throughout escalation processes.
• Ensuring first-line resolution of incidents related to infrastructure, networks, applications, and security, or escalating to second- and third-line support teams in accordance with Knowledge Base (KB) procedures.
• Experience with monitoring across multiple platforms and tools (Infrastructure, Network & Application Operating Center).
• Knowledge of Monitoring and Orchestration software.
• Diagnosis and resolution of connectivity incidents.
• Infrastructure monitoring and preventive maintenance.
• Configuration of switches, routers, and telecommunications equipment.
• Technicalsupport for internal teams and customers.
• Technicaldocumentation and maintenance of network records.
• 100%On-site (24x7 Shift Schedule).

Skills

ITSM tools

Incident management

Escalation management

First-line support

Monitoring tools

Monitoring & orchestration

Connectivity troubleshooting

Network maintenance

Switches & routers

Technical support

Network documentation

On-site 24x7

Education

Networking/Telecommunications IT degree

Tools

KB procedures

Monitoring software

Job description

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.

Right now, we arelooking for aOperations Technician 24x7to integrate ourinternal team, based inLisbon.

Your responsibilitiesinclude:

• Experienceworking with ITSM tools:
  
• Creation and management ofIncidents (INC) and Service Requests (RQ);Escalation management,including experience and the ability to coordinate multiple stakeholdersthroughout escalation processes;
  
• Ensuring first-line resolutionof incidents related to infrastructure, networks, applications, andsecurity, or escalating to second- and third-line support teams inaccordance with Knowledge Base (KB) procedures.
  
• Experiencewith monitoring across multiple platforms and tools (Infrastructure, Network& Application Operating Center);
  
• Knowledgeof Monitoring and Orchestration software;
  
• Diagnosisand resolution of connectivity incidents;
  
• Infrastructuremonitoring and preventive maintenance;
  
• Configurationof switches, routers, and telecommunications equipment;
  
• Technicalsupport for internal teams and customers;
  
• Technicaldocumentation and maintenance of network records.
  
• 100%On-site (24x7 Shift Schedule).
  

You must have:

• Degree ortechnical qualification in Networking, Telecommunications, InformationTechnology, or a related field;
  
• Previousexperience in similar roles (preferred);
  
• Knowledgeof networking protocols (TCP/IP, VLANs, Routing, and Switching);
  
• Knowledgeof network equipment and solutions:
  
• Stronganalytical and problem-solving skills;
  
• Team-orientedmindset and strong sense of responsibility.
  
• Provideyour feedback on BizChat;
  
• Translatethe next section tooAdd bullet points for clarity.
  

We value:

• ITIL(Information Technology Infrastructure Library) certification – Optional /Considered an asset;
  
• Technicalcertifications such as CCNA, Nokia NRS, or equivalent;
  
• Knowledgeof network security principles and technologies;
  
• Experiencein corporate environments and/or telecommunications operators;
  
• Strongcommunication skills and ability to work independently.