Service Desk Technician 24*7

Claranet limited; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Lisbon base

24x7 shift availability

Job summary

Claranet limited is seeking a Service Desk Technician 24*7 to join our Lisbon-based team. You will troubleshoot software/hardware in Desktop Management environments, manage AD accounts, and handle email systems.

Fluency in Portuguese, English and Spanish is required, along with experience in Windows/MacOS, Office 365, and CMDB assets. The role requires 24x7 shift availability and strong ITSM tool knowledge.

Qualifications

• Fluency in Portuguese, English and Spanish.
• Experience in Windows and MacOS troubleshooting and installation.
• Experience in Office 365 management (users, mailboxes, licensing, policies).
• Experience in Microsoft Office application environments (troubleshooting & installation).
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft Fileshare.
• Hardware and peripherals troubleshooting and installation.
• Networking troubleshooting knowledge is valued.
• Experience in CMDB assets management.
• Knowledge of remote access tools and ITSM tools.
• Availability for 24x7 shifts.

Responsibilities

• Proceeds to troubleshoot, control and monitor software and hardware in Desktop Management environments.
• Implements requests for user account changes in Windows domain Active Directory and email management systems.
• Diagnosis of problems occurring in the network and in systems or operating faults.

Skills

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory management

Networking troubleshooting

CMDB asset management

Remote access tools

ITSM tools

Multilingual support

Tools

Office 365

Microsoft Fileshare

ITSM tools

CMDB software

Job description

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aService Desk Technician 24*7to integrate our internal, based inLisbon.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Diagnosis of problems occurring in the network and in systems or operating faults.
  

Your must have:

• Fluency in portuguese;
  
• Fluency in English;
  
• Fluency in Spanish;
  
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
  
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & installation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued);
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• Availability for 24x7 shifts.
  

We Value:

• ITIL awareness and practice (We value certifications);
  
• Fluency in spanish or others languages;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyse and solve problems;
  
• Ability to prioritise tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.