Operations Customer service

Cross Border Talents; Coimbra; Presencial; EUR 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health & dental insurance

Access to campus amenities

Descripción de la vacante

Cross Border Talents in Coimbra is seeking a Night Shift Operations Customer Expert to support a global AI platform during night hours. You will handle technical troubleshooting, account and billing inquiries, and help users maximize generative AI tools.

This role requires fluent English (C1), willingness to work night shifts (22:00–07:00), and a strong passion for AI. Join a diverse team delivering high satisfaction while leveraging our campus benefits.

Formación

• Fluent English (C1) written and spoken.
• Willingness to work night shifts (22:00–07:00).
• Interest in AI technologies and digital tools.
• Strong troubleshooting and communication skills.

Responsabilidades

• Provide night-shift technical support, account management, and billing assistance.
• Guide users to maximize use of generative AI applications and tools.
• Maintain fast response times and high-resolution rates with strong customer satisfaction.

Conocimientos

English (C1)

Troubleshooting

Communication

Night shifts

Descripción del empleo

About the Role

We are recruiting for a Night Shift Operations Customer Expert to join a global support team for a leading AI research and deployment platform. You will ensure seamless support during night hours for global users (B2C and B2B) using generative AI systems.

Key Responsibilities

• Handle technical troubleshooting, account management, and billing inquiries during night shifts.
• Guide users on maximizing their use of generative AI applications and tools.
• Ensure quick response times, high resolution rates, and top-tier satisfaction scores.

Requirements

• Fluent / C1 level English (written and verbal).
• Willingness and capability to work consistent night shifts (22:00 to 07:00).
• Strong interest in AI technologies, digital tools, and software solutions.
• Excellent troubleshooting and communication skills.

Offer & Package

• Base Package: Gross monthly package of €1,320.67 (including base salary + 13th/14th month splits + daily meal allowance) + night shift differential.
• Performance Bonus: Monthly performance bonus up to €200.00.
• Benefits: Private health & dental insurance, access to campus amenities.