Night-Shift AI Operations Support Specialist

Cross Border Talents; Coimbra; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health & dental insurance

Access to campus amenities

Job summary

Cross Border Talents in Coimbra is seeking a Night Shift Operations Customer Expert to support a global AI platform during night hours. You will handle technical troubleshooting, account and billing inquiries, and help users maximize generative AI tools.

This role requires fluent English (C1), willingness to work night shifts (22:00–07:00), and a strong passion for AI. Join a diverse team delivering high satisfaction while leveraging our campus benefits.

Qualifications

• Fluent English (C1) written and spoken.
• Willingness to work night shifts (22:00–07:00).
• Interest in AI technologies and digital tools.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide night-shift technical support, account management, and billing assistance.
• Guide users to maximize use of generative AI applications and tools.
• Maintain fast response times and high-resolution rates with strong customer satisfaction.

Skills

English (C1)

Troubleshooting

Communication

Night shifts

Job description

Cross Border Talents in Coimbra is seeking a Night Shift Operations Customer Expert to support a global AI platform during night hours. You will handle technical troubleshooting, account and billing inquiries, and help users maximize generative AI tools.

This role requires fluent English (C1), willingness to work night shifts (22:00–07:00), and a strong passion for AI. Join a diverse team delivering high satisfaction while leveraging our campus benefits.