Operations & Client Experience Coordinator

Snatch UP Jobs; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Resumo da oferta

Brightman Group is seeking an organized and proactive operations professional to support consultants, clients and leadership in a boutique luxury real estate setting in Portugal.

Your role covers coordinating listings and contracts, managing DocuSign, CRM (EGO) and internal systems, and ensuring smooth day-to-day office operations while delivering exceptional client service.

Qualificações

• Experience in administration, operations, hospitality, executive support or real estate.
• Fluent in Portuguese and English; additional languages are a plus.

Responsabilidades

• Coordinate property listings, contracts and documentation from start to finish.
• Manage DocuSign workflows, CRM (EGO), OneDrive and internal systems.
• Coordinate photography, virtual tours and new property launches.
• Support our consultants with day-to-day operations and onboarding.
• Manage referrals, partnerships, KYC and compliance documentation.
• Welcome clients and deliver an exceptional office experience.
• Handle calls, emails and enquiries, ensuring every opportunity is captured and followed up.
• Coordinate office operations, suppliers and facilities.
• Continuously look for ways to improve processes and support the wider team.

Conhecimentos

Organizational skills

Communication

Attention to detail

Customer service

Problem solving

Ferramentas

DocuSign

CRM (EGO)

OneDrive

Descrição da oferta de emprego

Join one of Portugal's leading boutique luxury real estate firms.

At Brightman Group, we believe exceptional client experiences begin behind the scenes. We're looking for an organized, proactive and people-focused professional who enjoys creating order, solving problems and helping others succeed. This is much more than an administrative role. You'll be a key part of our operations team, supporting our consultants, clients and leadership while helping ensure the business runs smoothly every day.

What You'll Do

• Coordinate property listings, contracts and documentation from start to finish.
• Manage DocuSign workflows, CRM (EGO), OneDrive and internal systems.
• Coordinate photography, virtual tours and new property launches.
• Support our consultants with day-to-day operations and onboarding.
• Manage referrals, partnerships, KYC and compliance documentation.
• Welcome clients and deliver an exceptional office experience.
• Handle calls, emails and enquiries, ensuring every opportunity is captured and followed up.
• Coordinate office operations, suppliers and facilities.
• Continuously look for ways to improve processes and support the wider team.

About You

• Is highly organized and naturally detail-oriented.
• Enjoys juggling multiple priorities in a fast-paced environment.
• Is proactive, resourceful and takes ownership.
• Learns new technology quickly and enjoys improving systems.
• Loves working with people and providing outstanding service.
• Speaks fluent Portuguese and English. Additional languages are a plus.
• Has experience in administration, operations, hospitality, executive support or real estate.

Why Brightman Group?

We're an international, fast-growing boutique real estate company that values collaboration, initiative and exceptional service. If you're looking for a role where you'll make a real impact, grow professionally and be part of a supportive team, we'd love to hear from you.