Operations & Client Experience Coordinator

Snatch UP Jobs; Estoril; Presencial; EUR 21 000 - 27 000; Tempo integral

Resumo da oferta

Brightman Group in Portugal is seeking an organized operations administrator to support our consultants, clients and leadership, ensuring smooth daily business functions.

You will coordinate listings, contracts, documentation, and onboarding while managing CRM systems, DocuSign workflows and office operations. Fluency in Portuguese and English is expected, with hospitality or real estate experience a plus.

Qualificações

• Highly organized and detail-oriented professional.
• Ability to juggle multiple priorities in a fast-paced environment.
• Proactive, resourceful and customer-focused.

Responsabilidades

• Coordinate property listings, contracts and documentation from start to finish.
• Manage DocuSign workflows, CRM, OneDrive and internal systems.
• Coordinate photography, virtual tours and new property launches.
• Support consultants with day-to-day operations and onboarding.
• Handle referrals, partnerships, KYC and compliance documents.
• Welcome clients and maintain an exceptional office experience.
• Handle calls, emails and inquiries and ensure follow-up.
• Coordinate office operations, suppliers and facilities.
• Suggest process improvements for the wider team.

Conhecimentos

Organized

Detail-oriented

Multitasking

People skills

Customer service

Proactive

Tech-savvy

Descrição da oferta de emprego

Join one of Portugal's leading boutique luxury real estate firms.

At Brightman Group, we believe exceptional client experiences begin behind the scenes. We're looking for an organized, proactive and people-focused professional who enjoys creating order, solving problems and helping others succeed.

This is much more than an administrative role. You'll be a key part of our operations team, supporting our consultants, clients and leadership while helping ensure the business runs smoothly every day.

What You'll Do

• Coordinate property listings, contracts and documentation from start to finish.
• Manage DocuSign workflows, CRM (EGO), OneDrive and internal systems.
• Coordinate photography, virtual tours and new property launches.
• Support our consultants with day-to-day operations and onboarding.
• Manage referrals, partnerships, KYC and compliance documentation.
• Welcome clients and deliver an exceptional office experience.
• Handle calls, emails and enquiries, ensuring every opportunity is captured and followed up.
• Coordinate office operations, suppliers and facilities.
• Continuously look for ways to improve processes and support the wider team.

About You

You're someone who:

• Is highly organized and naturally detail-oriented.
• Enjoys juggling multiple priorities in a fast-paced environment.
• Is proactive, resourceful and takes ownership.
• Learns new technology quickly and enjoys improving systems.
• Loves working with people and providing outstanding service.
• Speaks fluent Portuguese and English. Additional languages are a plus.
• Has experience in administration, operations, hospitality, executive support or real estate.

Why Brightman Group?

We're an international, fast-growing boutique real estate company that values collaboration, initiative and exceptional service. If you're looking for a role where you'll make a real impact, grow professionally and be part of a supportive team, we'd love to hear from you.