Operations Associate Lisbon

GuestReady; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Fast-paced and collaborative team culture

Diverse challenges and opportunities for growth

Multicultural exposure

Real career progression

Regular team events and offsites

Team events

Job summary

A leading short-term rental management company in Lisbon is seeking an Operations Associate to support daily operations and manage guest communications. The ideal candidate is fluent in Portuguese and English, has a strong background in hospitality, and excels at problem-solving and building relationships with guests. This role offers a collaborative team culture and opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in hospitality, reception, or tourism.
• Ability to manage reservations and daily operational tasks.
• Flexibility to work weekends and shifts.

Responsibilities

• Support daily operations across departments like Maintenance and Housekeeping.
• Manage guest communications and maintain trust-based relationships.
• Use internal tools to coordinate and share information.

Skills

Fluent in Portuguese

Fluent in English

Strong problem-solving mindset

Guest-centric approach

Excellent people skills

Highly organized

Attention to detail

Eager to learn

Job description

Join to apply for the Operations Associate Lisbon role at GuestReady

GuestReady is a globally leading short-term rental management and hospitality company, providing exceptional service to property owners and amazing stays for guests.

We currently operate in the United Kingdom, France, Portugal, Spain, and the UAE, and we’re growing fast. Since launching in 2016, we’ve hosted over 3.3 million guest nights, generated more than $170M in Gross Booking Value, and manage a portfolio worth over $1B.

At GuestReady, our mission is to revolutionise the short-term rental industry through innovative technology and a genuine commitment to hospitality. From listing management and guest communication to housekeeping, key exchange, and pricing optimisation — we handle it all, so landlords can enjoy peace of mind and guests can enjoy unforgettable experiences.

What we offer

• A fast-paced and collaborative team culture
• Diverse challenges and opportunities for professional growth
• Multicultural and international exposure
• Real career progression in a high-tech, high-growth environment
• A flat hierarchy where your ideas are valued
• Regular team events and offsites

What we’re looking for

• Fluent in Portuguese and English (spoken and written)
• Based in Lisbon, with flexibility to work weekends and shifts (on-site role)
• Experience in hospitality, reception, or tourism
• Strong problem-solving mindset and ability to stay calm under pressure
• Guest-centric approach with excellent people skills
• Highly organized, detail-oriented, and eager to learn
• Build strong, trust-based relationships with guests
• Support daily operations across departments like Maintenance and Housekeeping
• Manage reservations, guest communications, and daily operational tasks
• Use our PMS and internal tools to coordinate and share information effectively

If you’re ready to grow your career and be part of a global hospitality success story, we’d love to hear from you!

👉 Apply now and join GuestReady’s Lisbon team!