Operational Risk & Business Continuity Manager

KLx; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Parking on-site

Free coffee and fruits

International environment

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is expanding and seeking an experienced Operational Risk & Business Continuity Manager to strengthen resilience and internal controls. You will lead risk assessment, KRIs, and incident response within a compliant framework.

You will report to the Head of Compliance & Risk, be part of a 3-person team, and collaborate with stakeholders across functions to embed risk-aware practices and regulatory alignment.

Qualificações

• 3-5 years in operational risk management or business continuity in regulated industries.
• Strong understanding of risk frameworks and regulatory requirements (e.g., DORA).
• Familiarity with risk management reporting systems.
• Excellent analytical and communication skills; cross-functional collaboration.

Responsabilidades

• Identify and assess operational risks across processes, products, and units.
• Perform and maintain RCSAs, including control testing and documentation of risk/control gaps.
• Monitor operational incidents and loss events with root-cause analysis.
• Develop and maintain the operational risk framework, policies, and governance standards.
• Track KRIs and generate dashboards for management and committees.
• Support business units in documenting processes, risks, and controls, promoting risk awareness.
• Review and challenge new initiatives to embed risk considerations.
• Follow up on regulatory norms and update local procedures.
• Monitor non-compliance risks and contribute to regulatory reporting.

Conhecimentos

Operational risk management

Business continuity

Regulatory knowledge

Risk reporting

Cross-functional collaboration

Ferramentas

Risk management tools

Descrição da oferta de emprego

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

The main mission will be:

KLx is expanding, and we are seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. In this role, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model. Reporting to the Head of Compliance & Risk, in a team of 3 members, you will reinforce the team by leading the identification, assessment, and mitigation of transversal operational risks, while also developing and maintaining robust business continuity and crisis‑management frameworks.

• Identify and assess operational risks across processes, products, and business units;
• Perform and maintain RCSAs, including control testing and documentation of risk/control gaps;
• Monitor operational incidents and loss events, ensuring root‑cause analysis and remediation;
• Develop and maintain the operational risk framework, policies, and governance standards;
• Track and report KRIs, producing dashboards and insights for management and committees;
• Support business units in documenting processes, risks, and controls, promoting risk awareness;
• Review and challenge new initiatives and change activities to ensure risk considerations are embedded;
• Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update;
• Monitor of non‑compliance risks, including policy breaches, regulatory obligations, and adherence to standards;
• Support investigations and remediation of compliance breaches, and contribute to regulatory reporting.

Business Continuity & Crisis Management

• Lead the development and maintenance of the Business Continuity Plan (BCP);
• Organize and facilitate crisis‑management exercises and scenario testing;
• Ensure alignment between continuity plans, IT disaster recovery, and operational processes;
• Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis;
• Maintain crisis communication protocols and escalation procedures;
• Support rapid response during incidents, ensuring effective coordination and documentation.

Governance & Culture

• Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization;
• Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units;
• Strengthen the organizational culture through training and frequent awareness.

Who you are:

• 3-5 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance);
• Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements ( ex. DORA);
• Familiarity with risk management tools and reporting systems;
• Excellent analytical, problem‑solving, and communication skills;
• Ability to work cross‑functionally with different stakeholders;
• Strong interpersonal awareness and a positive workplace attitude
• Proactive, structured, and comfortable managing multiple priorities;
• Working proficiency in English (French is a plus).

What we Offer:

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport;
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people oriented and friendly working environment.