Delivery Manager (Payment Services)

KLx; Lisboa; Híbrido; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Bonus

Flex Benefits

Health Insurance

Training

Free coffee, hot chocolate, fruits

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking a dynamic leader for its Payment Pole in Lisbon. The role involves managing a team of up to 35 professionals and collaborating closely with clients on operational activities and talent management. Required qualifications include a degree in Computer Science or a related field, at least 5 years of team leadership experience, and proficiency in French and English. The position offers a competitive salary, hybrid working model, and a friendly working environment.

Qualificações

• At least 5 years experience in leading and structuring software development teams.
• Experience in payment solutions or electronic banking would be a valuable plus.
• Strong interpersonal abilities and a natural commercial mindset.

Responsabilidades

• Operational management of activity, including workload management and reporting.
• Handle client requests, recruitment process, and onboarding resources.
• Manage team members, recruitment, and training plans.
• Produce indicators and lead client committees.
• Prepare and lead steering committees with client management.

Conhecimentos

Operational management

Team leadership

Payment solutions knowledge

Interpersonal abilities

French proficiency

English proficiency

Formação académica

Degree in Computer Science or Software Engineering

Descrição da oferta de emprego

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

Within KLx, you will join our Payment Pole of over 100 professionals in Portugal and you will be responsible for managing a scope of our Crédit Agricole IT partner. Directly reporting to the Partner Relationship & Global Delivery Manager (PRM/GDM), you will be responsible for leading the teams and managing the operational activities in straight collaboration with the client\'s operational managers.

At the head of 4 to 5 Tech Leads and 30 employees, your main missions will be:

• Operational management of the activity: management of the workload, activity plan, monitoring and reporting (kpi) of the activity
• Participation in sourcing management: handling of client requests, liaise with client on recruitment process, onboarding of resources by ensuring the correct provision of equipment, team care
• Talent management: managing team members and in conjunction with the Global Delivery Manager carrying out recruitments, steering training plan and/or team care actions, steering and proposing mobility and development
• Reporting: produce indicators; preparing and leading client committees
• Client operational management: Prepare and lead steering committees with client management; Prepare and lead activity monitoring committees with the client\'s operational managers; Participate in the integration of the new client in the transition plan in conjunction with the transition manager

Who you are

• Degree in Computer Science, Software Engineering, or a similar field
• At least 5 years experience in leading and structuring software development teams.
• Experience in payment solutions or electronic banking would be a valuable plus.
• Advanced knowledge of French (mandatory)
• Good knowledge of English
• Strong interpersonal abilities and a natural commercial mindset.

What we offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport
• Parking upon request (option to charge electrical cars)
• Free coffee, hot chocolate, fruits
• Training (Hard and Soft Skills)
• International environment with more than 15 nationalities
• A people oriented and friendly working environment