Delivery Manager (Leasing & Factoring services)

KLx; Lisboa; Presencial; EUR 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Bonus

Health Insurance

Training

Hybrid working model

Free coffee and snacks

Resumo da oferta

A prominent IT services provider in Lisbon is seeking an experienced IT Delivery Manager to oversee application development teams and manage software delivery. The role involves operational management, client onboarding, and governance management, all while ensuring quality service and continuous improvement. The ideal candidate has over 7 years of experience in managing development teams within banking or financial sectors. This position offers a competitive salary and the opportunity to work in a hybrid model.

Qualificações

• 7+ years managing application development teams or software delivery projects.
• Background in banking, leasing, or insurance is a plus.
• Familiarity with modern application architectures.
• Familiarity with microservices, APIs, and cloud-native applications.
• Excellent communication and stakeholder management.
• Strong leadership, coaching, and mentoring abilities.
• Adaptability and problem-solving mindset in multicultural environments.

Responsabilidades

• Oversee capacity planning and resource allocation.
• Manage activity scheduling and delivery timelines.
• Support development teams in projects and daily application delivery.
• Align delivery with Crédit Agricole partner needs.
• Propose and implement new solutions to reinforce KLx’s positioning and value.
• Support development teams in projects and daily delivery.
• Facilitate collaboration between Crédit Agricole stakeholders and technical teams.
• Identify, assess, and mitigate risks in design, coding, testing, and deployment.
• Promote best practices in SDLC to ensure quality and reliability.
• Manage onboarding, equipment provisioning, and skill matrix management.
• Lead recruitment processes and training initiatives.
• Define, produce, and validate KPIs; governance committees.
• Oversee timesheet management for internal and external resources.
• Drive transition and knowledge transfer plans with the Transition Manager and KLx teams.
• Contribute to strategic roadmap, new services, and offers.

Conhecimentos

Leadership

Communication

Agile practices

Problem-solving

CI/CD

Cloud-native

Microservices

Formação académica

Degree in Computer Science or related field

Ferramentas

SDLC practices

CI/CD pipelines

Microservices

APIs

Descrição da oferta de emprego

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

Within our Leasing & Factoring unit in Portugal, which brings together more than 100 professionals, the Delivery Manager will directly lead up to 30 team members, supported by team and technical leads. This unit operates as an extension of the IT department of Crédit Agricole Leasing & Factoring. In this context, the IT Delivery Manager acts as the Single Point of Contact (SPOC) for our Crédit Agricole Group partner ensuring that application development and delivery activities meet their needs and expectations.

Your main responsibilities will be:

Operational Management

• Oversee capacity planning and resource allocation
• Manage activity scheduling and delivery timelines
• Ensure quality of service across application development activities

Business Development

• Align application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner.
• Propose and implement new solutions to reinforce KLx’s positioning and value

Application Development & Delivery

• Support development teams in projects and daily application delivery
• Facilitate collaboration between Crédit Agricole business stakeholders and technical teams
• Identify, assess, and mitigate risks and issues in design, coding, testing, and deployment
• Promote best practices in the software development lifecycle (SDLC) to ensure quality and reliability

Sourcing & Provider Management

• Manage Crédit Agricole’s requests and recruitment in collaboration with stakeholders
• Oversee onboarding, equipment provisioning, and skill matrix management for internal and external resources
• Ensure team care and professional development
• Coordinate with providers and manage ramp‑up plans with KLx’s Sourcing and HR teams

HR Management

• Supervise internal staff in collaboration with operational managers
• Lead recruitment processes and training initiatives
• Manage the training and team care calendar with HR

Contract & Governance Management

• Define, produce, and validate KPIs
• Prepare and lead governance committees with Crédit Agricole stakeholders
• Oversee timesheet management for internal and external resources

Client Onboarding

• Drive transition and knowledge transfer plans with the Transition Manager in KLx to support Crédit Agricole Group.
• Contribute to KLx’s growth throughout strategic roadmap, new services, and offers
• Support the communication plan and knowledge sharing across our K-Tech communities, events, etc.

About You

• Degree in Computer Science, Information Systems, or a related field
• 7+ years managing application development teams or large-scale software delivery projects
• Background in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus.
• Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and CI/CD pipelines
• Familiarity with modern application architectures (microservices, APIs, cloud-native applications)
• Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms)
• Excellent communication and stakeholder management
• Strong leadership, coaching, and mentoring abilities
• Adaptability and problem-solving mindset in multicultural environments

What We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport;
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people oriented and friendly working environment.