Operating Center Engineer

Neotalent Conclusion; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Neotalent Conclusion is seeking an Operating Center Engineer to join one of our major clients, a global leader in mission-critical operations across transportation, energy and infrastructure. You will monitor alerts, analyze incidents and coordinate with international teams, ensuring timely resolutions in a 24/7 on-site setup in Lisbon.

You will work with Zabbix/SCOM and other tools, manage ticketing workflows, and interact with stakeholders in English (Dutch adds value).

Qualifications

• Experience with monitoring tools such as Zabbix and SCOM.
• Background in Service Desk, Operations Center, Call Center, or other shift-based environments.
• Knowledge of ticketing systems, incident management, and event logging best practices.
• Strong analytical skills, attention to detail, and ability to work in high-responsibility environments.
• Fluent English is mandatory; Dutch is a plus.

Responsibilities

• Monitor alerts through monitoring platforms, identifying anomalies and incidents.
• Register, update and track incidents in ticketing systems with accurate documentation.
• Analyze incidents, assess impact, and escalate where needed to technical teams.
• Maintain clear communication with stakeholders and provide updates until resolution.

Skills

Fluent English

Analytical thinking

Attention to detail

High-responsibility mindset

Tools

Zabbix

SCOM

Ticketing systems

Job description

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalent.pt.

Role Overview:

We are looking for an Operating Center Engineer to join one of our biggest clients, a leading international company specialized in mission-critical operational and lifecycle services, supporting industries such as transportation, energy, and infrastructure through highly reliable monitoring and support operations.

If you are looking for an opportunity to contribute to critical services that impact people's daily lives, work alongside international teams, and develop your career in a high-responsibility environment, we have the ideal project for you.

Join a growing international operation and make a real difference where every alert matters.

Offices in Lisbon (On-site, 24/7 rotating shifts)

What you will do:

• Monitor alerts through tools such as Zabbix, SCOM, or equivalent monitoring platforms, identifying anomalies and operational incidents;
• Register, update, and track incidents through ticketing systems, ensuring accurate documentation and follow-up;
• Analyze situations, assess their impact, and **escalate** issues to the appropriate technical teams when required;
• Ensure continuous communication with technical and non-technical stakeholders, providing timely updates until incident resolution.

What you are like:

• Experience working with monitoring tools such as Zabbix, SCOM, or similar solutions is a plus;
• Previous experience in Service Desk, Operations Center, Call Center, Manufacturing Operations, or other shift-based environments;
• Knowledge of ticketing systems, incident management processes, and event logging best practices;
• Strong analytical skills, attention to detail, and the ability to remain focused in high-responsibility operational environments;
• Fluent English (mandatory); Dutch is a plus;
• Availability to work on-site in Lisbon in a 24/7 rotating shift model and travel to the Netherlands for a two-week onboarding period;
• Proactive, responsible, resilient, and capable of working independently while collaborating with international teams.
• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working with international teams and mission-critical environments
• Design your career plan
• Access to continuous training and certifications
• Comprehensive onboarding program in the Netherlands
• Evolve through our internal mobility program