Incident Manager

Neotalent Conclusion; Porto; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Remote work option

Career development opportunities

Certifications and training

Job summary

Neotalent Conclusion is seeking an Incident Manager to join our Porto teams and support a multicultural IT operations environment. You will coordinate the end-to-end incident management, ensuring service continuity and timely communication between technical teams and business stakeholders.

The ideal candidate is fluent in French, experienced in ITIL-based incident management, and comfortable using ServiceNow or Remedy.

Qualifications

• Fluent in French is mandatory for this international role.
• Experience in Incident Management within IT operations or service management.
• Strong knowledge of ITIL processes, especially Incident and Major Incident Management.

Responsibilities

• Coordinate end-to-end incident management and timely resolution of service disruptions.
• Monitor and escalate major incidents to minimize business impact and meet SLAs.
• Facilitate communication between technical teams, stakeholders, and business areas.
• Prepare incident reports and conduct post-incident reviews for improvement.
• Support process optimization and continuous service improvement initiatives.

Skills

Incident management

ITIL

French language

Tools

ServiceNow

Remedy

Job description

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview

We are looking for an Incident Manager to join our teams in Porto and support a multicultural and international operational environment.

This professional will be responsible for coordinating incident management activities, ensuring service continuity, and acting as a key point of contact between technical teams and business stakeholders. The role requires strong communication skills in French and experience managing incidents in complex IT environments.

What you will do

• Coordinate the end-to-end incident management process, ensuring timely resolution of service disruptions;
• Monitor, prioritize, and follow up on major incidents, minimizing business impact and ensuring compliance with SLAs;
• Facilitate communication between technical teams, stakeholders, and business areas throughout the incident lifecycle;
• Prepare incident reports, conduct post-incident reviews, and identify improvement opportunities;
• Contribute to process optimization initiatives and support continuous service improvement activities.

What you are like

• Fluent in French (mandatory) and comfortable working in an international environment;
• Experienced in Incident Management within IT operations or service management environments;
• Proficient in ITIL-based processes, particularly Incident and Major Incident Management;
• Comfortable working with ticketing and service management tools such as ServiceNow, Remedy, or similar platforms.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;