Application Support Engineer

Neotalent Conclusion; Lisboa; Remote; EUR 42,000 - 62,000; Full time

Job summary

Neotalent Conclusion is seeking an Application Support Engineer to join our banking sector project. You will provide essential application support, ensure platform stability, diagnose incidents, and collaborate with business and technical teams to improve service quality.

The role offers remote work with international exposure, opportunities for automation, and ongoing training to advance your career within our global ecosystem.

Qualifications

• Proficient in application support within enterprise or financial services environments.
• Strong knowledge of Java and experience analysing and troubleshooting data-related issues.
• Experience with scripting and automation within Windows, Linux, and network environments.
• Familiar with Unix operating systems and command-line administration.
• Knowledge of ITIL principles and IT service management best practices.
• Work on challenging projects for big clients.
• Learn more about emerging technologies.
• Possibility of working remotely.
• Design your career plan.
• Access to continuous training and certifications.
• Evolve through our internal mobility program.

Responsibilities

• Provide application support for critical payment processing platforms and ensure service availability;
• Work closely with business stakeholders to understand workflows, operational processes, and IT support needs;
• Investigate incidents, identify root causes, coordinate resolutions, and monitor application performance;
• Maintain operational documentation, share knowledge with team members, and support training activities;
• Develop scripts and automation solutions to improve recurring operational tasks and enhance team efficiency.

Skills

Java

ITIL

Windows

Linux

Unix

Scripting

Automation

Data analysis

Tools

Command-line

Networking

Job description

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at https://www.neotalentconclusion.com.

Role Overview

We are looking for an Application Support Engineer to join our teams in a challenging international project for banking sector.

This professional will be responsible for providing application support, ensuring platform stability and service continuity, troubleshooting incidents, and collaborating closely with business and technical teams to improve operational efficiency and service quality.

What you will do

• Provide application support for critical payment processing platforms and ensure service availability;
• Work closely with business stakeholders to understand workflows, operational processes, and IT support needs;
• Investigate incidents, identify root causes, coordinate resolutions, and monitor application performance;
• Maintain operational documentation, share knowledge with team members, and support training activities;
• Develop scripts and automation solutions to improve recurring operational tasks and enhance team efficiency.

What you are like

• Proficient in application support within enterprise or financial services environments;
• Strong knowledge of Java and experience analysing and troubleshooting data-related issues;
• Experience with scripting and automation within Windows, Linux, and network environments;
• Familiar with Unix operating systems and command-line administration;
• Knowledge of ITIL principles and IT service management best practices;
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;