Onsite IT Support Technician — Customer-Driven

Stefanini EMEA; Rio de Mouro; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Career development

Special referral bonuses

Friendly team

Job summary

Stefanini EMEA is hiring Deskside Technicians to support a Portugal-based client in Albarraque (Rio de Mouro). You will provide hands-on IT support, install hardware, manage user accounts, and liaise with vendors to resolve issues on-site.

The role includes AV support and collaboration with resolver groups to ensure service quality. The position emphasizes proactive problem solving in a fast-paced environment, with a focus on reliability, customer service, and effective communication in English

Qualifications

• At least 2 years' onsite IT support experience.
• ITIL V3 Foundation certification is recommended.
• MS Office 365 expertise is required for advanced support.
• Proficiency with Windows OS and Office applications.
• Scripting or coding skills are a plus.
• Knowledge of Active Directory and permissions.
• Portuguese and English language proficiency.

Responsibilities

• Provide on-site IT support to users.
• Install and configure PCs, peripherals, and LAN equipment.
• Manage user accounts, rights, and security.
• Troubleshoot hardware and software issues; escalate as needed.
• Coordinate with third-party vendors for problem resolution.
• Support AV/conferencing tools (Webex, Zoom, etc.).
• Document inventory changes and configuration updates.
• Carry out routine hardware/software installations and moves.

Skills

Customer oriented

Communication skills

Team player

Analytical thinking

Stress management

MS Office 365

Scripting (adv)

Education

ITIL V3 Foundation Certification

Microsoft Office Certification(s)

Tools

MS SCCM

Active Directory

Job description

Stefanini EMEA is hiring Deskside Technicians to support a Portugal-based client in Albarraque (Rio de Mouro). You will provide hands-on IT support, install hardware, manage user accounts, and liaise with vendors to resolve issues on-site.

The role includes AV support and collaboration with resolver groups to ensure service quality. The position emphasizes proactive problem solving in a fast-paced environment, with a focus on reliability, customer service, and effective communication in English