Onsite End-User IT Support Technician (White-Glove)

NSC Global; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

NSC Global in Lisbon is seeking an onsite IT End User Support Technician to resolve hardware and software issues and keep daily operations running smoothly.

You will be the first point of contact for end users, providing white-glove service in a professional environment and assisting with connectivity and device configurations as needed.

You will work closely with local teams; fluent English and Portuguese are essential for effective support.

Qualifications

• Advanced knowledge of computer hardware and common software applications.
• Proficient in configuring and troubleshooting networking, wireless, and VPN on end-user devices.
• Experience with ticketing software and Microsoft Office 365.
• Knowledge of Microsoft OS and printer hardware.

Responsibilities

• Advise and present to customer staff.
• Monitor and control daily service call activity and service levels.
• Provide exceptional customer service.
• Resolve hardware, software and connectivity issues.
• Document interactions in the CRM system and maintain knowledge base.
• Support installation and configuration of connectivity and end-user devices.

Skills

Hardware

Software applications

Microsoft OS

Printer hardware

Networking & VPN

Ticketing software

Office 365

PC/Laptop hardware

Mobile devices

Education

A+ Certification

MCITP (Desktop)

MOS Certification

CompTIA A+

Job description

NSC Global in Lisbon is seeking an onsite IT End User Support Technician to resolve hardware and software issues and keep daily operations running smoothly.

You will be the first point of contact for end users, providing white-glove service in a professional environment and assisting with connectivity and device configurations as needed.

You will work closely with local teams; fluent English and Portuguese are essential for effective support.