Desk Side Support Engineer

NSC Global; Lisboa; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

NSC Global in Lisbon is seeking an onsite IT End User Support Technician to resolve hardware and software issues and keep daily operations running smoothly.

You will be the first point of contact for end users, providing white-glove service in a professional environment and assisting with connectivity and device configurations as needed.

You will work closely with local teams; fluent English and Portuguese are essential for effective support.

Formación

• Advanced knowledge of computer hardware and common software applications.
• Proficient in configuring and troubleshooting networking, wireless, and VPN on end-user devices.
• Experience with ticketing software and Microsoft Office 365.
• Knowledge of Microsoft OS and printer hardware.

Responsabilidades

• Advise and present to customer staff.
• Monitor and control daily service call activity and service levels.
• Provide exceptional customer service.
• Resolve hardware, software and connectivity issues.
• Document interactions in the CRM system and maintain knowledge base.
• Support installation and configuration of connectivity and end-user devices.

Conocimientos

Hardware

Software applications

Microsoft OS

Printer hardware

Networking & VPN

Ticketing software

Office 365

PC/Laptop hardware

Mobile devices

Educación

A+ Certification

MCITP (Desktop)

MOS Certification

CompTIA A+

Descripción del empleo

Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation. As this is a highly professional environment, candidates with white glove experience are encouraged to apply.

Responsibilities

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service
• Advanced knowledge in Customer Service Aptitude
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment
• Maintain knowledge levels as industry enhancements occur
• Support installation and implementation of connectivity and high‑end systems products
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations

Qualifications

Sound knowledge of:

• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end‑user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers
• Mobile devices

Awareness of

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
• PC\\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification

Language

• English (written and verbal) and Fluent Local language essential.