Online consultant

SafeHarbor Logistics; Almada; Sur place; EUR 11 561 - 13 848; Plein temps

Avantages offerts par ce poste

Accommodation

Visa sponsorship

Airfare

Résumé du poste

SafeHarbor Logistics in Almada is seeking an experienced Online Consultant to join our team. You will deliver excellent customer service and support via email, chat, and social channels, helping clients understand products and services.

Responsibilities include addressing inquiries, building relationships, using CRM to track interactions, and collaborating with teammates to resolve issues. You will stay updated on offerings and promotions to assist clients effectively.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 2 years experience in customer service or sales, preferably online.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Strong computer skills and ability to quickly learn new systems.
• Proven ability to multitask and work under pressure in a fast-paced environment.
• Outstanding problem‑solving skills and attention to detail.

Responsabilités

• Communicate with clients through email, chat and social media to address inquiries, concerns and provide solutions.
• Understand client needs and offer appropriate products or services.
• Build strong relationships with clients to ensure customer satisfaction and retention.
• Keep up-to-date with company products, services and promotions to effectively assist clients.
• Collaborate with other team members to resolve complex issues or escalate as needed.
• Utilize CRM software to track client interactions and maintain accurate records.
• Continuously identify opportunities for improvement in processes and procedures.

Connaissances

Excellent communication in English

Multitasking

Problem solving

Strong computer skills

Formation

Bachelor's degree in Business Administration or related field

Outils

CRM software

Description du poste

Online Consultant

We are seeking a highly motivated and experienced Online Consultant to join our team in Almada.

As an Online Consultant you will be responsible for providing exceptional customer service and support through various online channels.

Key Responsibilities

• Communicate with clients through email, chat and social media to address inquiries, concerns and provide solutions
• Understand client needs and offer appropriate products or services
• Build strong relationships with clients to ensure customer satisfaction and retention
• Keep up-to-date with company products, services and promotions to effectively assist clients
• Collaborate with other team members to resolve complex issues or escalate as needed
• Utilize CRM software to track client interactions and maintain accurate records
• Continuously identify opportunities for improvement in processes and procedures

Requirements

• Bachelors degree in Business Administration or related field preferred
• Minimum of 2 years experience in customer service or sales, preferably in an online environment
• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong computer skills and ability to quickly learn new systems
• Proven ability to multitask and work under pressure in a fast-paced environment
• Outstanding problem‑solving skills and attention to detail

We offer a competitive salary of 1300$ per month along with accommodation, free visa sponsorship and airfare.

This is a full‑time position that requires flexibility to work on weekends or evenings if needed.