Online Consultant - Almada, Portugal

Charm Connect; Almada; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided for non-local

Opportunities for career growth

Resumo da oferta

Charm Connect in Almada, Portugal is seeking an Online Consultant to deliver excellent customer service and support across online channels. You will help with product information, pricing, and availability while addressing inquiries and concerns.

The role emphasizes building strong client relationships, timely resolution of issues, and collaboration with the team to improve service processes. English proficiency is essential, and non-local candidates may receive accommodation.

Qualificações

• Excellent English communication skills; additional languages are a plus.
• Experience in customer service or sales is preferred but not required.
• Strong computer skills, including MS Office.
• Ability to work both independently and as part of a team.
• Positive attitude and eagerness to learn.

Responsabilidades

• Communicate with clients via email, live chat, and social media to assist with inquiries.
• Provide product information, pricing, and availability to customers.
• Handle customer complaints or issues in a timely and professional manner.
• Build and maintain strong customer relationships to ensure satisfaction.
• Collaborate with team members to improve service processes and procedures.
• Stay up-to-date with product knowledge and industry trends.

Conhecimentos

Excellent communication

MS Office proficiency

Independent & team player

Willingness to learn

Ferramentas

MS Office Suite

Descrição da oferta de emprego

Online consultant vacancy in Almada Portugal

Online Consultant - Almada, Portugal

We are seeking a motivated and dynamic Online Consultant to join our team in Almada, Portugal. As an Online Consultant, you will be responsible for providing excellent customer service and support to our clients through various online platforms.

Key Responsibilities

• Communicate with clients via email, live chat, and social media to assist with their inquiries and concerns.


• Provide product information, pricing, and availability to potential customers.


• Handle customer complaints or issues in a timely and professional manner.


• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.


• Collaborate with other team members to continuously improve customer service processes and procedures.


• Keep up-to-date with product knowledge and industry trends.

Requirements

• Excellent communication skills in English (both written and verbal) is a must. Knowledge of other languages is a plus.


• Previous experience in customer service or sales is preferred but not required.


• Strong computer skills, including proficiency in MS Office Suite.


• Ability to work independently as well as part of a team.


• A positive attitude and a desire for continuous learning.

Benefits

• Competitive salary of 1700$ per month.


• Accommodation provided for non-local candidates.


• Opportunities for career growth within the company.