Online Consultant - Faro, Portugal

NextSolutions; Faro; On-site; EUR 12,000 - 15,000; Full time

Job summary

NextSolutions in Faro, Portugal, is seeking a motivated Online Consultant to deliver outstanding customer service across email, live chat and social media. You will guide clients through our products, resolve issues, and coordinate with internal teams to ensure a seamless experience.

Ideal candidates have proven online support experience, strong English communication, and the ability to work independently while collaborating with colleagues.

Qualifications

• Proven work experience as an Online Consultant or similar role
• Excellent communication skills in English, additional languages are a plus
• Strong problem-solving abilities
• Ability to work independently while also being a team player
• Familiarity with social media platforms and online communication tools
• Experience in the travel or hospitality industry is preferred but not required
• Must be able to work flexible hours including weekends and holidays

Responsibilities

• Communicate with clients through email, live chat, and social media to address their inquiries and concerns in a timely and professional manner
• Provide accurate information about our products and services to clients
• Identify and resolve client issues or complaints effectively
• Act as a liaison between clients and other departments within the company
• Keep updated records of client interactions and transactions
• Collaborate with team members to improve the overall customer experience

Skills

Online support

Customer service

English

Team player

Independent

Social media

Travel industry

Job description

We are seeking a highly motivated and experienced Online Consultant to join our team in Faro Portugal As an Online Consultant you will be responsible for providing excellent customer service and support to our clients through various online platforms

Key Responsibilities

• Communicate with clients through email, live chat, and social media to address their inquiries and concerns in a timely and professional manner
• Provide accurate information about our products and services to clients
• Identify and resolve client issues or complaints effectively
• Act as a liaison between clients and other departments within the company
• Keep updated records of client interactions and transactions
• Collaborate with team members to improve the overall customer experience

Requirements

• Proven work experience as an Online Consultant or similar role
• Excellent communication skills in English, additional languages are a plus
• Strong problem-solving abilities
• Ability to work independently while also being a team player
• Familiarity with social media platforms and online communication tools
• Experience in the travel or hospitality industry is preferred but not required
• Must be able to work flexible hours including weekends and holidays

Salary

We offer a competitive salary of 1200$ per month for this position

Location

This position is based in Faro Portugal. Preference will be given to candidates who are already located in Faro or willing to relocate at their own expense

If you are passionate about providing exceptional customer service and have the necessary skills and experience we would love to hear from you