Online Consultant

SkyPoint; Almada; On-site; EUR 16,000 - 20,000; Full time

Job summary

SkyPoint in Almada, Portugal is hiring an Online Consultant to provide expert advice and assistance to clients through online platforms, focusing on satisfaction and retention by addressing needs effectively.

You will communicate with clients via chat, email or video calls, understand their needs, and offer tailored solutions. The role requires 1 year in customer service or sales, strong English communication, and the ability to work full-time (40 hours) with a flexible schedule.

Qualifications

• Minimum 1 year in customer service or sales
• Excellent written and verbal communication
• Strong problem-solving and attention to detail
• Ability to work independently and in a team
• Proficient with online communication and research tools
• Fluency in English; additional languages a plus
• Full-time, 40 hours per week, flexible schedule

Responsibilities

• Communicate with clients via chat, email, or video calls
• Understand client needs and provide tailored solutions
• Assist with product inquiries, technical issues, or billing
• Guide clients through using our online services and platforms
• Build and maintain client relationships to promote retention
• Stay updated on products and industry developments
• Collaborate with team members to ensure a seamless client experience

Skills

Customer service

Sales experience

Communication skills

Problem-solving

Teamwork

Research skills

English fluency

Tools

CRM tools

Video conferencing

Online research tools

Job description

As an Online Consultant you will be responsible for providing expert advice and assistance to clients through online platforms Your main goal will be to ensure client satisfaction and retention by effectively addressing their needs and concerns

Responsibilities

• Communicate with clients through various online channels such as chat email or video calls
• Understand clients needs and provide them with tailored solutions and recommendations
• Assist clients with product inquiries technical issues or billing concerns
• Guide clients through the process of using our online services and platforms
• Build and maintain strong relationships with clients to promote loyalty and retention
• Keep up-to-date with our products services and industry developments in order to provide accurate information to clients
• Collaborate with other team members to ensure a seamless client experience

Requirements

• Minimum of 1 year experience in a customer service or sales role
• Excellent communication skills both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work independently as well as in a team environment
• Proficiency in using online tools and platforms for communication and research purposes
• Fluency in English additional languages are a plus
• Availability to work full-time 40 hours per week on a flexible schedule

City Almada Portugal

Salary $1600 per month

We welcome applications from all genders

This is a full-time position