Norwegian Customer Support In Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Résumé du poste

Cross Border Talents is seeking a Customer Support representative in Lisbon, Portugal. This role involves serving as the primary point of contact for individuals navigating the home application process, providing guidance and support via phone, email, and live chat.

Ideal candidates will have fluency in Norwegian and English, with strong analytical and communication skills. The company offers competitive compensation, a performance bonus, meal allowance, and health & life insurance among other benefits.

Qualifications

• Fluent in Norwegian (C1/C2 level) and English (B2 level).
• EU citizenship or valid Portuguese residency card is required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn.

Responsabilités

• Deliver friendly and professional customer support via phone, email, and live chat.
• Assist applicants with questions related to the home application process.
• Review and verify application information for accuracy and completeness.
• Document customer interactions within internal systems.
• Collaborate with internal teams to ensure effective application processing.

Description du poste

Kickstart Your Career as a Customer Support – Home Applicants Project!

Become part of a supportive and customer-focused workplace where professionalism, empathy, and exceptional service are at the heart of every interaction. If you are proactive, detail-oriented, and passionate about helping people, this is a great opportunity to develop and advance your career.

Role Overview

As a Customer Support, you will serve as the primary point of contact for individuals navigating the home application process. Your role will involve providing guidance, answering inquiries, reviewing application-related information, and ensuring applicants receive a smooth and positive experience throughout their journey.

Key Responsibilities

• Deliver friendly and professional customer support via phone, email, and live chat
• Assist applicants with questions related to the home application process, requirements, and documentation
• Review and verify application information for accuracy and completeness
• Communicate clearly and effectively to resolve applicant concerns and provide guidance
• Accurately document customer interactions within internal systems
• Escalate complex or sensitive cases following company procedures
• Collaborate with internal teams to ensure timely and effective application processing
• Meet service quality standards and response time goals
• Keep up to date with project guidelines, company policies, and industry best practices

Requirements

• Language Skills: Fluent in Norwegian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress‑free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!