Dutch Customer Support in Lisbon | No Weekends

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work environment

Job summary

Cross Border Talents in Lisbon is looking for a Customer Support professional to assist individuals throughout the home application process. You will act as the main point of contact, providing support and guidance.

The ideal candidate will be fluent in Dutch and English, hold EU citizenship or a valid Portuguese residency card, and possess strong analytical and communication skills. Join a team that values growth and excellence in customer service!

Qualifications

• EU citizenship or valid Portuguese residency card required.
• Detail-oriented, professional, and eager to learn in the customer support field.

Responsibilities

• Provide courteous and professional support via phone, email, and live chat.
• Guide applicants through the home application process.
• Review application information for accuracy and compliance.
• Address customer inquiries effectively.
• Maintain accurate records of customer interactions.
• Escalate complex issues according to procedures.
• Work with internal departments to support efficient processing.
• Achieve service quality targets and response-time objectives.

Skills

Fluent in Dutch (C1/C2 level)

Fluent in English (B2 level)

Strong analytical abilities

Creative skills

Communication abilities

Job description

Kickstart Your Career as a Customer Support – Home Applicants Project!

Join a dynamic and customer-centric team where professionalism, compassion, and outstanding service are valued in every interaction. If you are organized, proactive, and enjoy assisting others, this is an excellent opportunity to grow your skills and build a rewarding career.

Role Overview:

As a Customer Support, you will be the main point of contact for individuals throughout the home application process. You will provide assistance, answer questions, review application details, and help ensure a seamless and positive experience for every applicant.

Key Responsibilities:

• Provide courteous and professional support through phone, email, and live chat channels
• Guide applicants through the home application process, including requirements and necessary documentation
• Review application information to ensure accuracy, completeness, and compliance
• Address customer inquiries effectively and offer clear guidance and solutions
• Maintain accurate records of customer interactions within internal systems
• Escalate complex or sensitive issues according to established procedures
• Work closely with internal departments to support efficient application processing
• Achieve service quality targets and response-time objectives
• Stay informed about project updates, company policies, and industry standards

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!