Norwegian Customer Advisor In Lisbon | No Weekends & Night Shifts

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work environment

Resumo da oferta

Cross Border Talents in Lisbon is looking for a Customer Advisor to support home applicants. You will guide them through the application process, ensuring a smooth experience while providing professional assistance via phone, email, and live chat.

The ideal candidate is fluent in Norwegian and English, possesses strong analytical and communication skills, and is eager to grow in the customer service field. Competitive salary, performance bonuses, and other benefits included.

Qualificações

• EU citizenship or valid Portuguese residency card required.
• Professional, detail-oriented, proactive mindset.
• Eager to learn and grow in customer service.

Responsabilidades

• Provide courteous support via phone, email, and chat.
• Guide applicants through the home application process.
• Review application information for accuracy and compliance.
• Address inquiries with clear guidance and solutions.
• Maintain accurate records of customer interactions.
• Escalate complex issues as per established procedures.
• Collaborate with internal departments for application processing.

Conhecimentos

Fluent in Norwegian (C1/C2 level)

Fluent in English (B2 level)

Strong analytical skills

Creative problem solving

Excellent communication abilities

Descrição da oferta de emprego

Kickstart Your Career as a Customer Advisor – Home Applicants Project!

Join a dynamic and customer-centric team where professionalism, compassion, and outstanding service are valued in every interaction. If you are organized, proactive, and enjoy assisting others, this is an excellent opportunity to grow your skills and build a rewarding career.

Role Overview:

As a Customer Advisor, you will be the main point of contact for individuals throughout the home application process. You will provide assistance, answer questions, review application details, and help ensure a seamless and positive experience for every applicant.

Key Responsibilities:

• Provide courteous and professional support through phone, email, and live chat channels
• Guide applicants through the home application process, including requirements and necessary documentation
• Review application information to ensure accuracy, completeness, and compliance
• Address customer inquiries effectively and offer clear guidance and solutions
• Maintain accurate records of customer interactions within internal systems
• Escalate complex or sensitive issues according to established procedures
• Work closely with internal departments to support efficient application processing
• Achieve service quality targets and response-time objectives
• Stay informed about project updates, company policies, and industry standards

Requirements:

• Language Skills: Fluent in Norwegian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!