Norwegian-speaking Customer Support Specialist

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon is seeking a Norwegian-speaking customer service professional to provide high-quality support. You will handle inquiries and resolve issues across primary channels during a stable daytime schedule.

The role emphasizes active listening, empathy, and strong communication to deliver exceptional customer experiences in an international team environment.

Qualificações

• Language: Native-level or fluent in Norwegian with strong written and verbal communication.
• Location: Local candidate residing in the Lisbon metropolitan area.
• Schedule: Full availability for a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and ability to connect with people.
• Legality: Valid Portuguese working rights (NIF/NISS or residency/EU citizenship).
• Residency: Independent local residency required; relocation assistance is not provided.

Responsabilidades

• Deliver high-quality, professional support to Norwegian-speaking customers via primary channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive customer experience.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to elevate service standards.

Conhecimentos

Norwegian language (C1/C2)

Active listening

Empathy

Verbal communication

Descrição da oferta de emprego

Summary

Are you a fluent Norwegian speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

Summary

Are you a fluent Norwegian speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Norwegian-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Norwegian language, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Please note: Independent local residency is required as relocation assistance is not provided for this opening.