Norwegian Customer Specialist in Lisbon | No Night Shifts

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life insurance

Relocation package

Onsite work environment

Job summary

Cross Border Talents is seeking a Customer Specialist to join their dynamic team in Lisbon, Portugal. In this role, you will assist individuals throughout the home application process, providing support via phone, email, and live chat. Ideal candidates are fluent in Norwegian and English, detail-oriented, and proactive.

The position offers competitive compensation, performance bonuses, and various perks including meal allowances, health insurance, and transportation support. Take the next step in your career and apply today!

Qualifications

• EU citizenship or valid Portuguese residency required.
• Proactive, detail-oriented mindset.
• Eager to learn and grow in customer service.

Responsibilities

• Provide courteous and professional support through phone, email, and live chat.
• Guide applicants through the home application process.
• Review application information for accuracy and compliance.
• Address customer inquiries effectively.

Skills

Fluent in Norwegian (C1/C2 level)

Fluent in English (B2 level)

Strong analytical skills

Creative and communication abilities

Job description

Kickstart Your Career as a Customer Specialist – Home Applicants Project!

Join a dynamic and customer-centric team where professionalism, compassion, and outstanding service are valued in every interaction. If you are organized, proactive, and enjoy assisting others, this is an excellent opportunity to grow your skills and build a rewarding career.

Role Overview

As a Customer Specialist, you will be the main point of contact for individuals throughout the home application process. You will provide assistance, answer questions, review application details, and help ensure a seamless and positive experience for every applicant.

Key Responsibilities

• Provide courteous and professional support through phone, email, and live chat channels
• Guide applicants through the home application process, including requirements and necessary documentation
• Review application information to ensure accuracy, completeness, and compliance
• Address customer inquiries effectively and offer clear guidance and solutions
• Maintain accurate records of customer interactions within internal systems
• Escalate complex or sensitive issues according to established procedures
• Work closely with internal departments to support efficient application processing
• Achieve service quality targets and response-time objectives
• Stay informed about project updates, company policies, and industry standards

Requirements

• Language Skills: Fluent in Norwegian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!