NOC Engineer — 24/7 Front Office, Global Impact

1GLOBAL; Lisboa; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Major transactions exposure

Talented team

Dynamic work environment

Professional development

International experience

Open communication culture

Get things done attitude

Job summary

1GLOBAL is hiring a NOC Engineer (Front Office) in Lisbon to join a fast-paced, globally distributed telecom team. You will perform first/second line support, manage incidents, and collaborate with multiple internal teams to keep platforms and services running smoothly.

The role requires strong English communication, a telecom/CS degree or equivalent, and willingness to work a 24/7 shift. IoT knowledge is a plus as part of an expanding, cross-national operation.

Qualifications

• Bachelor's degree or equivalent experience in telecom or computer science.
• Proven experience in CORE/RAN troubleshooting and related network protocols (SS7, MAP, SIP, CAP, ISUP, DIAMETER).
• Proficient English and clear communication skills.
• Willingness to work in a 24/7 shift rotation.

Responsibilities

• Provide first/second tier support for platform/service failures following established procedures.
• Handle internal/external support requests via standard interfaces.
• Escalate complex incidents to higher-level teams or partners with proper troubleshooting.
• Maintain documentation, configurations, and SOPs for systems and services.
• Collaborate with Customer Facing teams and Service Delivery Managers.
• Participate in incident management and crisis response activities.

Skills

RAN troubleshooting

Network protocols: SS7/MAP/SIP/DIAMTER

English communication

24/7 shift availability

Education

Degree in Telecom Engineering or Computer Science

Tools

IoT ecosystem knowledge

Job description

1GLOBAL is hiring a NOC Engineer (Front Office) in Lisbon to join a fast-paced, globally distributed telecom team. You will perform first/second line support, manage incidents, and collaborate with multiple internal teams to keep platforms and services running smoothly.

The role requires strong English communication, a telecom/CS degree or equivalent, and willingness to work a 24/7 shift. IoT knowledge is a plus as part of an expanding, cross-national operation.