Network Operation Centre (NOC) Engineer - Telecommunications

1GLOBAL; Lisboa; Presencial; EUR 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Major transactions exposure

Talented team

Dynamic work environment

Professional development

International experience

Open communication culture

Get things done attitude

Resumo da oferta

1GLOBAL is hiring a NOC Engineer (Front Office) in Lisbon to join a fast-paced, globally distributed telecom team. You will perform first/second line support, manage incidents, and collaborate with multiple internal teams to keep platforms and services running smoothly.

The role requires strong English communication, a telecom/CS degree or equivalent, and willingness to work a 24/7 shift. IoT knowledge is a plus as part of an expanding, cross-national operation.

Qualificações

• Bachelor's degree or equivalent experience in telecom or computer science.
• Proven experience in CORE/RAN troubleshooting and related network protocols (SS7, MAP, SIP, CAP, ISUP, DIAMETER).
• Proficient English and clear communication skills.
• Willingness to work in a 24/7 shift rotation.

Responsabilidades

• Provide first/second tier support for platform/service failures following established procedures.
• Handle internal/external support requests via standard interfaces.
• Escalate complex incidents to higher-level teams or partners with proper troubleshooting.
• Maintain documentation, configurations, and SOPs for systems and services.
• Collaborate with Customer Facing teams and Service Delivery Managers.
• Participate in incident management and crisis response activities.

Conhecimentos

RAN troubleshooting

Network protocols: SS7/MAP/SIP/DIAMTER

English communication

24/7 shift availability

Formação académica

Degree in Telecom Engineering or Computer Science

Ferramentas

IoT ecosystem knowledge

Descrição da oferta de emprego

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

We are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment.

This role and the team will be located in Lisbon. We are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies.

About the Role

• First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible
• Address internal/external support requests raised via the agreed processes and interfaces
• Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting
• Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services
• Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers
• Daily collaboration with internal 3rd-level teams
• Collaborate in Technical crisis management, Incident room activation and closure

Requirements

About You

Technical Requirements:

• Degree in Telecom Engineering or Computer Science, or equivalent experience
• Proven experience in CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others

• Knowledge of IoT ecosystem is a plus

• Ability to manage incidents that involve complex networks, services, and systems

• Proficient in English and great ability to communicate clearly and concisely

• Availability to work in a 24/7 shift rotation

Personal Qualities

• Able to work independently, with minimum supervision, with strong analytical capabilities, and with a customer-focused mindset
• Team player mentality to be part of a large, multi-cultural environment
• Detail-conscious, highly organised and methodical with a strong work ethic
• Critical thinking and a continuous improvement mindset
• Experience working in a 24/7 Network Operations Centre environment is a plus
• Comfortable in a fast-paced, intense, and demanding environment

Benefits

Why 1GLOBAL?

• Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure:Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment:Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development:Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude:Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.