Senior NOC Core/CS Engineer & Technical Lead

First Point Group; Almada; Hybrid; EUR 65,000 - 95,000; Full time

Job summary

First Point Group está buscando um Senior NOC Core CS Engineer / Technical Lead para liderar tecnicamente o NOC numa estrutura multinível. O papel envolve garantir disponibilidade de rede, tom de decisões técnicas e orientação de equipas de operações.

Requer experiência sólida em Core/Voice e gestão de incidentes, com inglês B2 e espanhol B1. A função, em regime híbrido com presença em Lisboa, oferece liderança estratégica, melhoria contínua de processos e coordenação com fornecedores.

Qualifications

• 12+ years of experience in telecom operations, NOC, network engineering, or service assurance.
• Strong end-to-end understanding of telecom networks: Core, IP, Transport, Access, Roaming, Voice, and Data services.
• Proven experience in technical leadership, team coordination, or operational management.
• Strong troubleshooting, incident management, and stakeholder management capabilities.
• Knowledge of Voice Core / CS Core technologies is highly valued.
• Experience working with telecom operators, vendors, and multi-domain technical teams.
• Bachelor's degree in Telecommunications, Engineering, Computer Science, or related field.
• Professional proficiency in English (B2) and working knowledge of Spanish (B1).
• Portuguese language skills are an advantage.

Responsibilities

• Provide technical leadership within the NOC, ensuring network and service availability, performance, and operational excellence.
• Lead major incident management, troubleshooting, and service restoration across multiple technology domains.
• Act as a senior escalation point for operational teams, driving technical decision‑making and guidance.
• Coordinate cross‑functional teams, vendors, and stakeholders to ensure efficient issue resolution and service continuity.
• Contribute to process improvement, operational governance, and NOC performance management.
• Mentor and support engineers, fostering technical growth and knowledge sharing.
• Depending on profile, act as either a Core CS / Voice Core technical lead or a transversal NOC lead with end‑to‑end network oversight.

Skills

NOC operations

Core/Voice expertise

Leadership & coordination

Incident management

Stakeholder management

English proficiency (B2)

Spanish proficiency (B1)

Network troubleshooting

Education

Bachelor's degree in Telecommunications, Engineering, Computer Science

Tools

Ericsson Core Network

Huawei Core Network

Job description

First Point Group está buscando um Senior NOC Core CS Engineer / Technical Lead para liderar tecnicamente o NOC numa estrutura multinível. O papel envolve garantir disponibilidade de rede, tom de decisões técnicas e orientação de equipas de operações.

Requer experiência sólida em Core/Voice e gestão de incidentes, com inglês B2 e espanhol B1. A função, em regime híbrido com presença em Lisboa, oferece liderança estratégica, melhoria contínua de processos e coordenação com fornecedores.