IT Manager

Claranet limited; Lisboa; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Claranet limited seeks an IT Manager to integrate into our internal team in Figueira da Foz. You will gather requirements, translate them into technical specifications, and liaise with TAMs to ensure timely delivery.

You will oversee infrastructure and networks projects, manage client expectations, document decisions, and ensure adherence to SLAs. Travel is required as part of client engagements.

Formación

• Proven experience of 5+ years in managing and implementing infrastructure and networks.
• Proficiency in BGP, VLANs, SD-WAN, VPNs and firewalls.
• Experience in LAN/WAN/WLAN, and Wi-Fi network design and management.
• Experience overseeing infrastructure, systems, networks and security projects.
• Ability to read technical documentation and incident reports produced by TAM teams.
• Strong communication with technical and business stakeholders.
• Driver’s license and willingness to travel.

Responsabilidades

• Gather, validate, and prioritize client requirements with stakeholders.
• Translate requirements into technical specifications for systems and networking teams.
• Assess the preliminary technical feasibility of requests before forwarding them.
• Serve as a liaison between the client and the TAMs with structured context.
• Monitor the execution of requests with the TAMs, ensuring deadlines and SLAs.
• Monitor the execution of projects outside the scope of service, ensuringneeds are met and communication flows.
• Participate in periodic follow-up meetings with the client and report internally on status.
• Manage client expectations regarding deadlines and trade-offs.

Conocimientos

Infrastructure management

Networking protocols

LAN/WAN/WLAN

Communication skills

Travel readiness

Technical documentation

Herramientas

VMware vSphere/vCenter

Citrix CVAD

Veeam backup

Dell PowerStore

Data Domain

AD DS

Zabbix monitoring

Descripción del empleo

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.

Right now, we arelooking for aIT Manager to integrate our internal team, basedinFigueira da Foz.

Your responsibilitiesinclude:

Requirements Gathering and Translation

• Gather, validate, and prioritize technical requirements with the client’sstakeholders;
  
• Translate functional and business requirements into technicalspecifications that are understandable to the Systems teams (virtualization,storage, backup, databases) and the Networking teams (firewall rules, networkarchitecture, connectivity between data centers);
  
• Assess the preliminary technical feasibility of requests before forwardingthem, identifying dependencies across domains;
  

Liaison andMonitoring

• Serve as a liaison between the client and the TAMs, presenting requirementsin a structured manner, including context, impact, urgency, and successcriteria;
  
• Monitor the execution of requests with the TAMs, ensuring compliance withdeadlines and contractual SLAs;
  
• Monitor the execution of projects outside the scope of service, ensuringthat needs are met and communication flows between project teams, the client,and the service team;
  
• Participate in periodic follow-up meetings with the client and reportinternally on the status of projects and relevant incidents;
  

Expectation, Risk, and Knowledge Management

• Manage client expectations regarding deadlines, technical limitations, andtrade-offs (impact on production, maintenance windows, and downtime);
  
• Identify opportunities for optimization or risks (licensing compliance,infrastructure capacity, obsolescence) and propose proactive measures to thetechnical teams;
  
• Document technical decisions, the agreed-upon architecture, and relevantchanges for continuity and future reference;
  
• Escalate internally any issues requiring management decisions (budget,resources, contractual scope changes).
  

You must have:

• Proven experience of 5 or more years in the management, design, andimplementation of infrastructure and networks;
  
• Proficiency in network protocols and technologies: BGP, VLANs,SD-WAN, VPNs, and firewalls;
  
• Experience in LAN, WAN, and WLAN environments, as well as in thedesign and management of Wi‑Fi networks;
  
• Experience overseeing implementation projects for infrastructure,systems, networks, and security;
  
• Ability to read and interpret technical documentation and incidentreports produced by TAM teams;
  
• Strong communication skills and fluency in technical discourse,with a proven ability to communicate with both technical and businessstakeholders;
  
• Driver’s license and willingness to travel;
  

We value:

• Fortinet technologies and related certifications (NSE);alternatively, Cisco (CCNP) or equivalent;
  
• Functional knowledge—not necessarily from day‑to‑day practice—ofvirtualization (VMware vSphere/vCenter), Citrix CVAD, backup (Veeam), storage(Dell PowerStore and Data Domain), and AD DS services;
  
• Familiarity with monitoring processes (Zabbix or equivalent) andinterpreting infrastructure health metrics;
  
• Previous experience in a managed service provider (MSP) oroutsourcing context;
  
• Experience with OT or industrial environments;
  
• Autonomy and the ability to organize scattered information;
  
• Assertiveness in managing expectations, including the ability toprovide a technical justification for a “no” or a “not within these deadlines”when dealing with the client;
  
• Attention to detail in documentation and a focus on knowledgeretention;
  
• Focus on building long‑term relationships with clients.