Fraud Ops Analyst — FinTech (Hybrid/Remote)

Pleo; Portogallo; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Your own Pleo card (no more out-of-p0c

Lunch is on us / lunch allowance

Private healthcare

25 days holiday

Hybrid and remote options

Mental health support

Paid parental leave

Descrizione del lavoro

Pleo is seeking a Fraud Operations Analyst to join our expanding team in Portugal. You will monitor real-time alerts, investigate end-to-end fraud cases, and help protect our customers from fraud and chargebacks.

In this hands-on role, you’ll work with the Fraud Operations Specialists and Manager, maintain case documentation, and contribute to continuous improvements in detection and processes. Fluent English and a structured, calm approach are essential.

Competenze

• Hands-on experience with fraud monitoring tools.
• Background in fraud operations, financial crime, payments, or customer operations.
• Detail-oriented and able to work within structured processes and SLAs.
• Calm and methodical under high case volumes.
• Clear written communication.
• Fluent in English.
• Familiar with chargeback processes and card scheme rules (Mastercard/Visa).
• Knowledge of regulatory frameworks around liability (UK/EU).

Mansioni

• Monitor and process fraud alerts in real time within SLA.
• Investigate card fraud cases end-to-end using Back Office systems.
• Manage inbound fraud requests via Freshdesk queue.
• Process and monitor the Fraud inbox and Customer Dispute Forms.
• Document cases accurately in the case management system.
• Conduct liability assessments and escalate to Legal as needed.
• Identify emerging fraud patterns and feed insights to rule proposals.

Conoscenze

Fraud monitoring tools

Fraud operations

Payments

Customer operations

Attention to detail

Clear communication

Fluent English

Descrizione del lavoro

Pleo is seeking a Fraud Operations Analyst to join our expanding team in Portugal. You will monitor real-time alerts, investigate end-to-end fraud cases, and help protect our customers from fraud and chargebacks.

In this hands-on role, you’ll work with the Fraud Operations Specialists and Manager, maintain case documentation, and contribute to continuous improvements in detection and processes. Fluent English and a structured, calm approach are essential.