Multilingual Tech Support Specialist — Danish Speaker

Bigtech; Viseu; Presencial; EUR 15 624 - 25 668; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation assistance

Meal allowance

Daily free meals

Language courses

Sport activities

Social events

Training and development

Resumo da oferta

Bigtech in Portugal invites you to join a multinational team delivering top-tier technical support. You’ll resolve customer issues by phone and email, advocate for users, and help sustain trust in the brand through thoughtful, creative solutions.

Fluent Italian (C2) and very good English (B2) are required, with at least one year in technical support. You’ll thrive in a fast-paced, customer‑centric environment and benefit from health insurance, relocation assistance, daily free meals, language

Qualificações

• Fluent written and verbal Italian (C2).
• Good knowledge of English (minimum B2).
• Experience in Technical Support (1 year minimum).
• Customer oriented with strong decision-making skills.
• Excellent communication and interpersonal skills and team spirit.
• Ability to solve technical issues creatively.
• Ability to build and maintain positive relationships with customers.
• Agile in computer skills from the user’s perspective.

Responsabilidades

• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Be a relentlessadvocate for the customers and their issues;
• Ensure customersatisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

Conhecimentos

Italian language proficiency

English proficiency

Technical support experience

Customer oriented

Communication skills

Descrição da oferta de emprego

Bigtech in Portugal invites you to join a multinational team delivering top-tier technical support. You’ll resolve customer issues by phone and email, advocate for users, and help sustain trust in the brand through thoughtful, creative solutions.

Fluent Italian (C2) and very good English (B2) are required, with at least one year in technical support. You’ll thrive in a fast-paced, customer‑centric environment and benefit from health insurance, relocation assistance, daily free meals, language