Customer & Technical Support - Danish Speaker With Relocation Assistance In Lisbon

Bigtech; Viseu; Presencial; EUR 15 624 - 25 668; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation assistance

Meal allowance

Daily free meals

Language courses

Sport activities

Social events

Training and development

Resumo da oferta

Bigtech in Portugal invites you to join a multinational team delivering top-tier technical support. You’ll resolve customer issues by phone and email, advocate for users, and help sustain trust in the brand through thoughtful, creative solutions.

Fluent Italian (C2) and very good English (B2) are required, with at least one year in technical support. You’ll thrive in a fast-paced, customer‑centric environment and benefit from health insurance, relocation assistance, daily free meals, language

Qualificações

• Fluent written and verbal Italian (C2).
• Good knowledge of English (minimum B2).
• Experience in Technical Support (1 year minimum).
• Customer oriented with strong decision-making skills.
• Excellent communication and interpersonal skills and team spirit.
• Ability to solve technical issues creatively.
• Ability to build and maintain positive relationships with customers.
• Agile in computer skills from the user’s perspective.

Responsabilidades

• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Be a relentlessadvocate for the customers and their issues;
• Ensure customersatisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

Conhecimentos

Italian language proficiency

English proficiency

Technical support experience

Customer oriented

Communication skills

Descrição da oferta de emprego

Are you the best professional solving technical issues? Can you transform a problem into a good experience?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

Is a multinational company known to be responsible for the creation of multimedia and software products. It is the strongest brand in the digital marketing software field. Through our client’s software, the end-users have everything they need to deliver exceptional digital experiences!

What you’ll do

• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Be a relentlessadvocate for the customers and their issues;
• Ensure customersatisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you’ll need

• Fluent written and verbal communication skills in Italian (C2);
• Good knowledge of English (minimum B2);
• Experience in Technical Support (1 year minimum);
• Customer oriented with strong decision-making skills;
• Excellentcommunication and interpersonal skills and team spirit;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Agile in computer skills from the user’s perspective.
• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed mealallowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow withus through our initial and continuous training and personal development;
• Easy public transport access to our offices.