Multilingual Services Customer Service Advisor - Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Specialist who speaks Dutch to join a multilingual, on-site service team. You will respond to inquiries via phone, email and chat, documenting interactions and guiding customers through solutions.

No prior customer service is required as full training is provided; you will receive ongoing coaching and a clear path for career progression within a supportive environment.

Qualificações

• Dutch language proficiency and confident communication.
• Ability to work in a multilingual contact centre.
• Willingness to learn and adapt in a training-driven environment.

Responsabilidades

• Answer customer questions by phone, email and chat.
• Keep accurate records of each interaction in the system.
• Escalate complex cases to the right team when needed.

Conhecimentos

Dutch language

Communication

Multilingual teamwork

Descrição da oferta de emprego

We're recruiting Dutch speakers for a Customer Support Specialist role on a Multilingual Services account based in Lisbon, Portugal.

You'll handle customer queries in a multilingual contact centre environment.

Work model: On-Site.

Start date: 01/Sep/26.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalation more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.