Customer Service Advisor - Tech, Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding programme

Coaching sessions

Career development support

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a Dutch-speaking Customer Service Advisor to join a Tech team. You will help users of a major digital platform with account and product support, handling inbound contacts via phone, chat, and email, and logging details in the internal system.

Day-to-day work requires confident Dutch communication and comfortable English usage. On-site role with full onboarding, coaching sessions, and clear career progression opportunities within the multilingual

Qualificações

• Dutch language proficiency is required.
• Confident English communication for daily work.
• Experience in customer service is a plus but not required.
• On-site position in Lisbon, Portugal.

Responsabilidades

• Handle inbound customer contacts across phone, chat, and email.
• Log details clearly in the internal system.
• Escalate tricky issues to a specialist when needed.
• Participate in onboarding and ongoing coaching.

Conhecimentos

Dutch language

Customer service

Communication skills

English proficiency

Ferramentas

Internal system

Descrição da oferta de emprego

We're hiring a Dutch-speaking Customer Service Advisor to join a Tech team in Lisbon, Portugal.

You’ll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 14/Sep/26.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

• The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.
• Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.