Dutch-Speaking Customer Service Advisor - Tech

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 25 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for a Dutch-speaking role on-site. You will assist users of a major digital platform with account and product support, working in a multilingual team.

The role emphasizes strong communication skills and day-to-day English. No prior customer service experience is required as full training is provided, with clear progression paths and ongoing coaching.

Qualificações

• Dutch-speaking; confident in communication
• English day-to-day usage
• Full training provided, prior CS experience not essential

Responsabilidades

• Answer customer questions by phone, email and chat
• Keep accurate records of interactions
• Escalate complex cases to the appropriate team

Conhecimentos

Dutch language

Strong communication

English proficiency

Descrição da oferta de emprego

We're recruiting Dutch speakers for a Customer Support Specialist role on a Tech account based in Lisbon, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Multiple start dates available across 03/Sep/26, 13/Aug/26, 24/Sep/26.

Strong communication skills.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalating more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.