Dutch-Speaking Customer Service Advisor - MedTech

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and development

Career progression

On-site in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Specialist for a MedTech account. The role requires Dutch language skills and involves helping customers with product and account queries on-site.

You will handle phone, email, and chat inquiries, keep accurate records, and escalate complex issues. Training is provided with clear paths for growth and ongoing coaching from a dedicated team lead.

Qualificações

• Fluent in Dutch with strong verbal and written communication.
• Comfortable using English in daily work.
• Prior customer service experience is a plus but not required.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate more complex cases to the appropriate team.

Conhecimentos

Dutch fluency

English ability

Customer service

Descrição da oferta de emprego

We're recruiting Dutch speakers for a Customer Support Specialist role on a MedTech account based in Lisbon, Portugal.

You'll support customers of a healthcare technology brand with product and account queries.

Work model: On-Site.

Start date: 21/Sep/26.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escape more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.