Multilingual Service Desk Technician - Windows & ITSM

Claranet Portugal; Sintra; On-site; EUR 18,000 - 24,000; Full time

Job summary

Claranet Portugal is seeking a Service Desk Technician to join our Lisbon-area team. You will troubleshoot desktop hardware/software, manage user accounts in Windows Active Directory, and diagnose network/system issues. The role is based on-site in Lisbon (Sintra) with on-call support as needed.

The ideal candidate has fluency in Portuguese and English, plus experience with Office 365 and ITSM tools. Remote access knowledge and CMDB asset management are valued.

Qualifications

• Fluency in Portuguese.

Responsibilities

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments.
• Implements requests for user account changes in Windows domain Active Directory and email management systems.
• Diagnosis of problems occurring in the network and in systems or operating faults.

Skills

Portuguese

English

Spanish (valued)

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

File share permissions

Networking basics

CMDB assets management

Remote access tools

ITSM tools

Onsite support

On-call support

Tools

Windows

MacOS

Active Directory

Office 365

ITSM tools

CMDB

Job description

Claranet Portugal is seeking a Service Desk Technician to join our Lisbon-area team. You will troubleshoot desktop hardware/software, manage user accounts in Windows Active Directory, and diagnose network/system issues. The role is based on-site in Lisbon (Sintra) with on-call support as needed.

The ideal candidate has fluency in Portuguese and English, plus experience with Office 365 and ITSM tools. Remote access knowledge and CMDB asset management are valued.