Operations Customer Expert - Spanish, Basque and English

Cross Border Talents; Lisboa; Sur place; EUR 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development paths

Multicultural environment

Résumé du poste

Cross Border Talents in Lisbon is seeking multilingual operations customer experts to join a diverse team supporting an international client. You will combine customer care with operational knowledge to keep services running smoothly, using fluency in Spanish, Basque, and English daily.

Key responsibilities include handling requests that involve operational steps, monitoring service levels, and contributing ideas to improve workflows.

Qualifications

• Fluency in Spanish, Basque and English is essential.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.
• Comfort with multiple computer systems at once.
• Reliable with attention to detail and a team-first attitude.
• Ability to stay calm in fast-paced environments.

Responsabilités

• Handle customer requests involving operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate operation records and reporting.
• Contribute ideas to improve workflows and customer experience.

Connaissances

Fluent Spanish

Fluent Basque

Fluent English

Communication skills

Computer systems proficiency

Attention to detail

Team player

Calm under pressure

Description du poste

Looking for Spanish, Basque and English speaking jobs in Lisbon, Portugal? We are hiring operations customer experts to join a multilingual team supporting an international client. In this role you will combine customer care with operational knowledge to keep service running smoothly. Fluency in Spanish, Basque and English is essential, and your language skills will be used every day.

Key responsibilities:

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Requirements:

• Fluent level in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.